<p>Job Description: STCC is seeking a reliable part-time Help Desk technician to join our User Support Team. In this role, you will provide prompt and effective IT support to faculty, staff, and students experiencing technical issues. Work will be performed on-site at the Help Desk or from other locations on the STCC campus.</p> <p>Reporting to Under the direction and supervision of the Director of User Support Services, this position will be responsible for the following:</p> <p>Essential Duties and Responsibilities:</p> <p>Respond to first-level support requests via phone calls, emails, chats, tickets and walk-ins to the Help Desk.Gather technical details to create tickets for second and third level support.Provide excellent customer service using user-friendly language for non-technical users.Support users with navigating technical issues and using software such as Zoom, Google, STCCNet portal, etc.Assist users with the account activation process and setting up multi-factor authentication. Resolve computer, printing, Wi-Fi, and A/V issues and report defective equipment.Monitor computer labs and manage equipment when not in use, maintain paper/toner for student printers and copiers in student areas.Document computer inventory adds/moves/changes. Setup computer equipment and assist with office/classroom technology moves. Assist with projects and other duties as assigned.</p> <p>Requirements: Associates degree in Information Technology or related field preferred, previous equivalent help desk experience will be considered. Knowledge of experience supporting computer hardware including PC's, Mac's, tablets, printers, etc.Working knowledge of computer operating systems in a networked environment.Knowledge of and experience troubleshooting wired and wireless connectivity issues.Exceptional interpersonal and customer service skills.Ability to present ideas in calm, user-friendly language to non-technical staff and end users.Ability to work independently and as part of a team. Must be able to manage multiple tasks and prioritize work.Must be able to participate in a flexible work schedule.Follow policies and procedures. Enforce no food/beverage/smoking/vaping policies in computer labs. Strong documentation skills and a keen attention to detail.</p> <p>EQUIVALENCY STATEMENT:</p> <p>Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.</p> <p>SUPERVISORY RESPONSIBILITIES: None</p> <p>WORKING CONDITIONS AND PHYSICAL DEMANDS:</p> <p>Working is normally performed in a typical /office work environment. Noise level in the work environment is low to moderate. Required to regularly interact with employees, students and the public. Ability to travel to other offices, classrooms, and labs to fix problems or collect equipment. Physical Ability Tasks require the ability to exert moderate physical effort in work, typically involving some combination of stooping, kneeling, crouching and crawling. Lifting computers and boxes of paper as well as other equipment necessary. Loading computers and other equipment and paper onto carts and pushing/pulling full carts on uneven terrain. Carrying computers up/down stairs when needed.</p> <p>Additional Information: Salary: $20 per hour Benefits: No Union: No Grant Funded: No Closing Date: Open Until Filled</p> <p>All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.</p> <p>INFORMATION AWARENESS SECURITY TRAINING:</p> <p>Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.</p> <p>Application Instructions: All available positions are located at: www.stcc.edu/about-stcc/employment which applicants must apply online by submitting a cover letter, resume and three (3) professional references.</p> <p>Cover letter must demonstrate how your education and experience qualifies you for this position.</p> <p>PRE-EMPLOYMENT DETAILS:</p> <p>STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.</p> <p>POLICY STATEMENT ON AFFIRMATIVE ACTION, EQUAL OPPORTUNITY & DIVERSITY:</p> <p>Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at 413.755.5642 or via email at kcsenie@stcc.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.</p> <p>EQUAL OPPORTUNITY STATEMENT:</p> <p>STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.</p> <p>URL: www.stcc.edu</p>