<p>Iteris is seeking a 511 Operator that provides users with key decision-making information, allowing more users to safely navigate incidents and emergencies.</p> <p>What you will be doing in this position:</p> <ul> <li>Monitor Partner Agency Traveler Information Sources and other identified sources/feeds. </li><li>Collect and disseminate traveler information, both traffic and transit, ensuring quality (timely, accurate, and consistent) operational performance. </li><li>Verify accuracy of traveler information, obtaining supplemental information and making edits as necessary before publishing to 511 dissemination channels within established performance timeframe. </li><li>Coordinate with operations partners / stakeholders to obtain updated information on traffic incidents, and monitor systems to ensure updated information is being provided to users. </li><li>Coordinate with operations partners/stakeholders to respond to current and future events, including major traffic and transit disruptions, and emergencies. </li><li>Coordinate directly with Express Lanes (EL) operations staff to obtain and report, via 511 dissemination channels, events that impact EL operations, such as power outages, accidents, and system failures. </li><li>Conduct notifications per escalation procedures in the event of High Profile incidents. </li><li>Perform periodic system checks of the 511 website, 511 phone, and other dissemination channels. </li><li>Perform periodic checks of 511 Driving Times and compare to Caltrans Changeable Message Sign (CMS) driving times. </li><li>Perform periodic checks of 511 Transit Departure Times for Bay Area Transit Agencies to ensure departure times are functional during transit service hours. </li><li>Document system deficiencies, failures and anomalies and make notifications in accordance with SOP. </li><li>Support emergency operations, including after-hours support of High Profile incidents. </li><li>Maintain skills proficiency in MTC 511 operations. </li><li>Maintain skills proficiency in Express Lanes operations adequately to support augmentation needs. </li><li>Participate in training needed for existing and new systems as they come online. </li></ul> <p>What you need to be successful in this position:</p> <ul> <li>High School Diploma or GED </li><li>Computer proficiency; skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook) </li><li>Clear and proper oral and written communication </li><li>Experience supervising others in high-stress work environments </li><li>Ability and willingness to work rotating shifts </li><li>Ability and willingness to work as designated Essential Personnel </li><li>Ability and willingness to support as augmented staff to the Express Lanes Operations Center </li></ul> <p>Iteris anticipates paying $29.24 for this role.</p> <p>#LI-HYBRID</p>