<p>About the Role</p> <p>ShipMonk is looking for a Field Services Engineer to bridge the gap between our physical sorting infrastructure and our digital software ecosystem. We are moving beyond traditional "maintenance" and toward a software-driven approach to warehouse efficiency.</p> <p>You are the ideal candidate if you are a Medior Software Developer who feels restricted by just sitting behind a desk. You have a "hacker" mindset-you want to know how the scanner talks to the database, why the PLC logic is delaying a diverter, and how a Python script can optimize the entire flow. You won't just be fixing hardware; you will be owning the intelligence behind our automated sorting systems.</p> <p>Key Responsibilities</p> <p>Sorter Systems & HW Orchestration</p> <ul> <li> <p>Identify & Debug: Act as the primary technical owner for warehouse sorters, scanning tunnels, and automated conveyors.</p> </li><li> <p>HW Maintenance: Perform high-level maintenance and troubleshooting on industrial hardware (scanners, dimensioners, sensors).</p> </li><li> <p>PLC Integration: Navigate and debug PLC (Programmable Logic Controller) environments to ensure physical movements align with system instructions.</p> </li></ul> <p>Automation & Software Development</p> <ul> <li> <p>Sorting Logic: Write and maintain scripts (primarily in Python) to improve sorting efficiency, error handling, and data throughput.</p> </li><li> <p>System Integration: Ensure seamless communication between the hardware layer and our Warehouse Management System (WMS).</p> </li><li> <p>Data Visualization: Develop tools or dashboards to monitor sorter health and performance metrics in real-time.</p> </li></ul> <p>Network & Infrastructure Resilience</p> <ul> <li> <p>Industrial Networking: Solve complex network challenges specific to the warehouse floor (latency, wireless interference, IP management for IoT devices).</p> </li><li> <p>Connectivity: Ensure that every scanner and controller has 100% uptime and robust failover protocols.</p> </li></ul> <p>Process Optimization</p> <ul> <li> <p>Systems Thinking: Look at the "big picture" to identify bottlenecks. Is a delay caused by a mechanical limit, a network lag, or a software bug?</p> </li><li> <p>Innovation: Research and propose new hardware or software automation tools to keep ShipMonk at the forefront of logistics technology.</p> </li></ul> <p>What We're Looking For</p> <ul> <li> <p>The Hybrid Profile: You have a software-first mindset (Medior level) but are "hardware-capable." You enjoy the physical manifestation of your code.</p> </li><li> <p>Programming Proficiency: Strong experience with Python or similar languages for automation and system-level scripting.</p> </li><li> <p>Hardware Literacy: Familiarity with PLCs, industrial scanners (Keyence, Cognex, etc.), and conveyor systems.</p> </li><li> <p>Networking Knowledge: Solid understanding of TCP/IP, Ethernet/IP, and troubleshooting localized network issues.</p> </li><li> <p>Problem-Solving DNA: You don't just fix symptoms; you find root causes in complex, multi-layered systems.</p> </li></ul> <p>Bonus Points For:</p> <ul> <li> <p>Experience with SQL or NoSQL databases.</p> </li><li> <p>Background in Robotics or Mechatronics.</p> </li><li> <p>Previous experience in a high-volume fulfillment or logistics environment.</p> </li></ul> <p>Why ShipMonk?</p> <p>At ShipMonk, we're not just shipping boxes; we're building the technology that powers the e-commerce world. This role offers the unique opportunity to work on a "living" system where your code immediately impacts the physical world. If you want to build the future of automated logistics, let's talk.</p>