<p>The Medical Support Assistant (Advanced) position is in the Nursing department at the VA Connecticut Healthcare System, located at the New London VA Clinic (CBOC). This position is a full-time at 40 hours per week.</p> <p>VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo</p> <p>Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf</p> <p>Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf</p> <p>The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Connecticut Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting). Duties may include, but are not limited to:</p> <ul> <li>Supports clinics regarding clinic profile management. </li><li>Collects and updates insurance information from Veterans, family members and other eligible patients. </li><li>Prepares correspondence and memos as needed. </li><li>Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. </li><li>Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. </li><li>Promotes Veterans registration for and utilization of MyHealtheVet (MHV) and kiosks usage. </li><li>Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. </li><li>Stocks basic office supplies for the executive suite. </li><li>Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. </li><li>Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics. </li><li>Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. </li><li>Assures that all appropriate VA forms are used correctly and regulations followed. </li><li>Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations. </li></ul> <p>Work Schedule: Monday - Friday 8:00am - 4:30pm</p> <p>Compressed/Flexible:Not Authorized</p> <p>Telework: ADHOC</p> <p>Virtual: This is not a virtual position.</p> <p>Functional Statement #: F01391</p> <p>Relocation/Recruitment Incentives: Not Authorized</p> <p>Permanent Change of Station (PCS): Not Authorized</p> <p>Financial Disclosure Report: Not Required</p> <p>Notifications:</p> <ul> <li>Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans' preference for this job announcement. </li><li>These are AFGE Bargaining Unit positions. </li><li>Positions are covered by locality-based comparability pay. </li><li>The incumbent may be required to travel to other VA campuses and CBOCs as needed for coverage. </li><li>Current Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. </li><li>Veterans' preference does not apply for other current permanent Federal agency employees. </li><li>Applicants may be referred over for consideration prior to the close date of this announcement. </li></ul>