<p>Welcome to Jane Pauley Community Health Center We are seeking professionals to join our Castleton Health Center as Patient Service Representative Our competitive employment offerings include Have Balance Investing in YOU Medical vision and dental plansGenerous vacation time401K plan and match at 6Paid life insurance plansWork anniversary recognitionBe Supported A Team Based Approach A support structure to care for diverse patient populationsOpportunities to grow your skills while improving our organizationDirect access to and communication with executive leadershipChange Lives Caring for Our Communities Federal and grant funding to help those who need it mostKey partnerships with major health systems and local groupsCommitment to diversity equity and inclusion in meeting needs of our patients and employeesJob Summary Patient Service Representative PSR The Patient Service Representative PSR serves as the main point of contact for patients both in person and on the phone The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record EHR Responsibilities Demonstrates exceptional customer service and communicates effectively with patients and patients familiesSchedules patient appointmentsInteracts with patients in a friendly respectful mannerDetermines information needed for patient registration and provides appropriate documentationDetermines and verifies insurance status andor patients eligibility for financial assistance programs and collects appropriate documentation from patients and patients familyCollects patient co payments and practices proper money handling as defined by JPCHC standardsAnswers telephone calls by the third ringTransfers calls appropriatelyAssists with medical record requestsPrepares and mails patient correspondence as directedContinually monitors voicemail to ensure all messages are appropriately addressed before the end of the dayResponsible for neatness and appearance of the patient waiting areaParticipates in all departmental and organizational meetingsAll other duties as assignedMinimum Requirements Knowledge of medical office practices requiredExcellent written and oral communication requiredTwo years of experience in an ambulatory healthcare setting preferredHigh school diploma or GED preferredMore about Jane Pauley Community Health Center Join a rewarding place to make a difference Working at Jane Pauley Community Health Center JPCHC is more than a job It is a place to achieve work life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana Our mission as a Federally Qualified Health Center FQHC is to promote a healthy community through the provision of accessible respectful and integrated healthcare with local partners to any and all individuals and families regardless of insurance status It is for this reason Indys own Emmy winning TV news personality Jane Pauley lends her name to our organization Today we are experiencing exciting growth to which you can lend your talents Invest your skills in changing lives and let us invest in you Thank you for considering being part of our passionate team</p>