<p>JOB SUMMARY:</p> <ul> <li>Demonstrated communication skills to effectively communicate with management, providers, and patients. </li><li>Operational knowledge of telephones, fax machines, postage machines, and other office equipment. </li><li>Demonstrated ability in handling patient confidentiality. </li><li>Ability to work with peers in a team situation and create a positive work environment for team members. </li><li>Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. </li><li>Ability and availability to work on call when scheduled (as needed). </li></ul> <p>QUALIFICATIONS:</p> <p>JOB SPECIFIC CORE COMPETENCIES:</p> <ul> <li>Provides professional social work services to patients and families including direct counseling services, crisis intervention, and coordination of community services/resources. </li><li>Comprehensive and culturally sensitive psychological assessments </li><li>Development of care plan specific to patient needs </li><li>Appropriate documentation of assessment, interventions and treatment data </li></ul> <p>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:</p> <p>The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.</p> <p>Demonstrates the following competencies:</p> <ul> <li>Conducts comprehensive, culturally sensitive psychosocial assessments, develops care plans, and provides counseling and crisis intervention services to individuals and families. </li><li>Coordinates services with appropriate clinic and community resources. </li><li>Provides information and education about health/mental issues to individual patients and to groups. </li><li>Documents assessments, interventions, and treatment data in medical record. </li><li>Provides social work consultation to clinic staff and community providers as appropriate. Serves as liaison to community health care network. </li></ul> <p>Attitude/Customer</p> <ul> <li>Caring, compassionate, and approachable in all customer contacts </li><li>Privacy - respects customers' right to privacy and modesty </li><li>Confidentiality - maintains customers' confidentiality </li><li>Telephone etiquette - speaks so that customers hear a smile </li><li>Appearance - takes personal ownership in appearance and that of work environment </li><li>Initiative - takes necessary steps to fix problems immediately </li><li>Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs </li><li>Timely service - recognizes that customers' time is very valuable; provides them with prompt service </li><li>Customer information/education - provides customers with the best information needed to make informed choices </li></ul> <p>Relationship Competencies/Work Group</p> <ul> <li>Demonstrates advocacy, respect and truth telling </li><li>Demonstrates accountability for own actions </li><li>Demonstrates ability to respectfully address interpersonal conflicts </li><li>Takes initiative to help others </li><li>Demonstrates a learning attitude toward solving problems </li><li>Demonstrates openness to change and new learning </li><li>Reports to work on time and has regular attendance </li><li>Adheres to practice defined dress code </li><li>Attends Staff meetings </li></ul> <p>Ethical Decision-Making</p> <ul> <li>Respects the needs, expectations and rights of all individuals </li><li>Advocates the rights of all to a safe environment </li><li>Uses sensitivity to cultural diversity to guide decision-making </li></ul> <p>Performance Improvement</p> <ul> <li>Identifies work processes and strives to reduce cost and increase satisfaction </li><li>Identifies customers and demonstrates understanding of customers' expectations </li><li>Actively works to increase satisfaction of all </li><li>Monitors customers' satisfaction </li><li>Takes active role in department process improvement efforts; demonstrates understanding of outcomes </li><li>Demonstrates an understanding of responsibilities </li><li>Demonstrates diagnostic thinking/reasoning </li><li>Utilizes feedback from peers, supervisor, customers to drive performance and behaviors </li><li>Prioritizes workplace safety </li></ul> <p>CERTIFICATION/LICENSE: Current Indiana social work license.</p> <p>ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:</p> <ul> <li>Master's degree in social work from an accredited school of social work. </li></ul> <p>ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:</p> <ul> <li>Minimum of two years of experience in a social work and broad background with diverse patient populations, preferably in a medical setting. </li><li>Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. </li></ul>