<p>SUMMARY: This position provides administrative support to the Center for Student Success (CSS), functioning as the front-line point of contact. Strong interpersonal skills are essential as is a desire to work in a higher educational setting interacting with a variety of students, faculty, staff, and campus visitors. This position is a full-time, non-exempt position that reports to the Executive Director for Student Success.</p> <p>This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.</p> <p>Essential Duties and Responsibilities include:</p> <ul> <li>Greet and assist guests of the Center for Student Success (CSS) by assessing their needs, answering questions, making appropriate referrals, and if necessary, scheduling appointments. </li><li>Support the Executive Director for Student Success with administrative tasks, such as managing the director's calendar, scheduling appointments and meetings, reserving rooms, and taking notes during Center meetings. </li><li>Additional administrative responsibilities include maintaining data, running reports, answering routine questions via telephone and email, ordering office supplies, and managing the CSS's SharePoint page. </li><li>Prepare and oversee logistics for Center for Student Success events/programming, including but not limited to obtaining IT services, parking, room reservations, and catering. </li><li>Assist the Director of Student Accessibility Services in the coordination of student exams. </li><li>Work with diverse student populations while maintaining sensitivity to the needs of individuals with disabilities. </li><li>Train and supervise work-study students, monitor their workflow and assignments. </li><li>Assist in managing CSS's budgets and assist with vendor purchases, reimbursement, travel expenses and reports. </li><li>Develop and initiate procedures and processes to streamline efficiency in CSS. </li></ul> <p>Nonessential Duties:</p> <ul> <li>Other duties and special projects may be assigned to meet department and university needs. </li></ul> <p>Required Experience, Knowledge, and Skills</p> <ul> <li>Strong interpersonal skills including the ability to establish rapport with students, faculty, staff, and parents. </li><li>Excellent verbal and written communication skills. </li><li>Excellent customer service skills and the ability to work in a fast-paced setting during certain times in the semester. </li><li>Strong organizational skills and attention to detail. </li><li>Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands. </li><li>Computer proficiency particularly in MS Word, Outlook, PowerPoint, and Excel </li><li>Ability to work independently and as a member of a team. </li><li>Proven ability to learn quickly and apply new processes and procedures. </li><li>Bachelor's degree or equivalent combination of education and experience. </li></ul> <p>Preferred Experience, Knowledge and Skills</p> <ul> <li>Prior experience delivering front line student services in a higher education environment preferred. </li><li>Prior experience working with students, especially those with disabilities. </li></ul> <p>Application Process</p> <p>Does this sound like a good fit? Submit the following:</p> <ul> <li>A cover letter addressing the position qualifications and experience. </li><li>Current résumé </li><li>Salary Expectations </li></ul> <p>Applications received by August 15, 2025, will receive first consideration. Queens will continue to accept applications until the position is filled.</p> <p>About Queens University of Charlotte</p> <p>Located in the heart of the nation's second fastest growing metropolitan area, Queens University of Charlotte leverages the city's diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.</p> <p>Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.</p> <p>Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.</p> <p>By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world's most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.</p> <p>Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.</p> <p>Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources (hr@queens.edu, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.</p> <p>Benefits</p> <p>Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.</p>