<p>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.</p> <p>Job Category</p> <p>Finance</p> <p>Job Details</p> <p>About Salesforce</p> <p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.</p> <p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.</p> <p>The Strategy & Ops Program Manager, Business Process is a high-impact role embedded in the Data Foundation Revenue Operations team. This individual serves as an operational force-multiplier - owning and optimizing the business processes, tools, and data workflows that power the Data Foundation sales organization.</p> <p>This is a builder role for someone equally comfortable mapping a process gap, designing an Agentforce automation, and presenting a recommendation to senior sales leadership. You'll operate at the intersection of business strategy, operational rigor, and AI-powered transformation to help the team scale and optimize.</p> <p>What You'll Work On</p> <p>Business Process Design & Optimization</p> <ul> <li>Own end-to-end documentation, analysis, and optimization of core sales processes - including forecasting, pipeline management, territory coverage, account planning and seller onboarding </li><li>Identify and resolve operational friction in integrating Informatica with Data Foundation, ensuring seamless alignment of processes, tools, and data to Salesforce standards </li><li>Partner with cross-functional teams to ensure process integration and readiness </li><li>Drive process standardization across the combined Data Foundation sales team </li></ul> <p>Agentic & AI-Powered Operations</p> <ul> <li>Lead the design and deployment of Agentforce-powered automations to eliminate manual RevOps workflows - including forecast consolidation, pipeline review prep, coverage gap alerts, and reporting </li><li>Build and maintain AI-assisted tooling that surfaces at-risk , renewal health signals, and expansion opportunities to AEs, SEs, and CSMs </li><li>Serve as an internal AI fluency champion - identifying opportunities to apply AI tools (Agentforce, Einstein, Slack AI) to accelerate team productivity and seller effectiveness </li><li>Partner with the analytics team to automate data pipelines and dashboards, reducing dependency on manual reporting </li></ul> <p>Sales Tools & Enablement</p> <ul> <li>Support the adoption and optimization of the Data Foundation sales tech stack: Salesforce Sales Cloud, Altify, LinkedIn Sales Navigator, ZoomInfo, Tableau, and Slack </li><li>Partner with development teams on requirements gathering, UAT, and deployment of new capabilities and enhancements within the sales technology ecosystem </li><li>Develop and deliver enablement content and training to drive tool adoption and process compliance across the seller population </li><li>Manage user-facing documentation, SOPs, and playbooks for key business processes </li></ul> <p>Analytics & Insights</p> <ul> <li>Collaborate with the reporting team to define, build, and maintain dashboards that surface NNAOV, ACV, attrition, pipeline health, forecast accuracy, and coverage ratios </li><li>Conduct analytical deep dives to identify trends, risks, and whitespace - translating findings into clear, actionable recommendations for Strategy and Ops leadership </li><li>Support the establishment of a single source of truth for key Data Foundation sales metrics, eliminating fragmented or conflicting data sets </li><li>Build executive-ready presentations for QBRs, operating reviews, and strategic planning cycles </li></ul> <p>Program & Project Management</p> <ul> <li>Manage cross-functional programs tied to the Data Foundation RevOps roadmap - coordinating stakeholders across Sales, Marketing, Finance, IT, and Operations </li><li>Author user stories, define requirements, and drive alignment across technical and business partners using Agile / Jira delivery principles </li><li>Evaluate and manage dependencies across systems, functions, and timelines; proactively surface risks and drive resolution </li><li>Track and report on program health against key milestones and KPIs </li></ul> <p>Minimum Qualifications</p> <ul> <li>8+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Strategy & Operations within an enterprise technology company </li><li>Strong command of business process design, documentation, and optimization methodologies </li><li>Proven ability to manage complex, cross-functional programs from ideation through delivery </li><li>Experience leveraging AI tools (e.g., Agentforce, Einstein, Slack AI, or equivalent) to automate operational workflows and drive productivity </li><li>Demonstrated expertise in Salesforce Sales Cloud, including report and dashboard development </li><li>Strong analytical skills; ability to synthesize data from multiple sources into clear, executive-ready narratives </li><li>Excellent written and verbal communication skills, including experience presenting to senior and executive audiences </li><li>Proficiency in Google Slides, Google Sheets, and project management tools (Jira or equivalent) </li><li>BA/BS or equivalent experience required </li></ul> <p>Preferred Qualifications</p> <ul> <li>Familiarity with Informatica, MuleSoft, or Data Cloud products and go-to-market models </li><li>Experience with common prospecting tools such as LinkedIn Sales Navigator and ZoomInfo </li><li>Proficiency in Tableau Desktop and/or SQL for data analysis and dashboard development </li><li>Experience supporting a SaaS subscription business, including attrition modeling and renewal operations </li><li>Comfort working in a high-velocity, acquisition-integration environment with evolving priorities </li><li>Experience building or managing Agentforce agents, Einstein automations, or similar AI-native workflows </li><li>Familiarity with Agile / Scrum delivery models and writing user stories for IT development partners </li></ul> <p>Who You Are</p> <ul> <li>A systems thinker who sees process gaps before they become problems </li><li>Equally at home in a strategy doc, a Salesforce dashboard, or a stakeholder alignment meeting </li><li>An AI-native operator - you don't just use AI tools, you design workflows around them </li><li>Bias for action: you drive clarity and move things forward, even in ambiguity </li><li>A natural collaborator who builds trust across Sales, Marketing, IT, Finance, and Operations </li><li>Passionate about building scalable, durable processes - not just quick fixes </li></ul> <p>About the Team</p> <p>The Data Foundation Strategy and Operations team is the execution engine behind one of Salesforce's most strategic business units - uniting Informatica, MuleSoft, and Data360 to build the data foundation for the agentic era. We operate at the speed of the business, support double-digit NNAOV growth targets, and are building a next-generation RevOps model powered by Agentforce.</p> <p>We are a small, high-caliber team that punches above our weight. If you want to do the most important work of your career in an environment that values AI fluency, operational excellence, and intellectual curiosity - this is the team.</p> <p>Unleash Your Potential</p> <p>When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.</p> <p>Accommodations</p> <p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.</p> <p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.</p> <p>Posting Statement</p> <p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</p> <p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.</p> <p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.</p> <p>The typical base salary range for this position is $164,000 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $196,800 - $236,700 annually.</p> <p>The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</p>