<p>Call Center Representative</p> <p>Location: East Syracuse, NY</p> <p>Job ID: #71676</p> <p>Pay Range: $16-19</p> <p>Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law</p> <p>Job Description</p> <ul> <li>Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction </li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication </li><li>Provide accurate, valid and complete information by using the right methods/tools </li><li>Meet personal/customer service team sales targets and call handling quotas </li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution </li><li>Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers </li></ul> <p>Requirements:</p> <ul> <li>Microsoft Office proficient </li><li>Type 35-45 words per minute </li><li>Excellent verbal and written communication skills </li></ul> <p>Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.</p> <p>Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.</p>