<p>Financial Aid Operations Manager</p> <p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Position Details</p> <p>Position Information</p> <p>Position Title Financial Aid Operations Manager Position Number 26187, 66716 Position Type Regular Full-Time Hiring Location Office of the President-Dover, DE Contact Phone Number 302-857-1104 Contact Email Address oophr@dtcc.edu Work Location Multiple Locations Position Specific Details</p> <p>This position currently has 2 openings. One at the Stanton Campus and one at the George Campus is Wilmington.</p> <p>Salary $81,513</p> <p>Classification Information</p> <p>Classification Title Financial Aid Operations Manager Job Code 3010 (FT), 3510 (PT) FLSA Exempt Position Pay Grade B/C 21 Position Type Full-Time Summary Statement</p> <p>The incumbent serves as the primary administrative leader for the student financial aid office, reporting to the Collegewide Director of Financial Aid. This role encompasses the strategic administration, coordination, and implementation of financial aid programs, ensuring compliance with federal regulations to maintain institutional eligibility. The incumbent oversees daily operations, manages personnel, and directs service delivery, while also engaging in strategic planning, budget oversight, and collaboration with internal and external stakeholders to support student success.</p> <p>Nature and Scope</p> <p>An incumbent reports to the Collegewide Director of Financial Aid and collaborates with members of campus Administrative Council. The incumbent is responsible for the administration, coordination, and implementation of the various facets of student financial aid. A significant aspect of this work is interpreting applicable federal laws and regulations to ensure that the College complies and maintains eligibility for financial aid funds. The incumbent serves as the primary administrative leader for the office, responsible for overseeing daily operations, managing personnel, and ensuring efficient and effective delivery of services to support student success. This role includes strategic planning, budget oversight, and coordination with internal and external stakeholders.</p> <p>Principal Accountabilities</p> <p>An incumbent may perform any combination of the below listed accountabilities:</p> <ol> <li> <p>Administers federal, state, and institutional student financial aid programs, including but not limited to, the implementation of institutional financial aid policies and procedures, and work-study programs and scholarships. Advises supervisor and other administrators of Title IV matters which may affect operational control and proposes updates to policy and procedures to maintain compliance and support students. Conducts internal audits and self-assessments to ensure compliance. Keeps abreast of federal regulations and actively monitors federal aid landscape. Demonstrates awareness of related industry trends and proposed changes to federal aid programs.</p> </li><li> <p>Makes financial aid awards in accordance with applicable federal laws and College policies by preparing a financial aid package which combines the most beneficial types of aid based on individual student needs and circumstances while ensuring compliance and equity.</p> </li><li> <p>Provides information to current and prospective students concerning the availability of and application for financial aid and/or scholarships, financial budgeting, student loan counseling, student concern resolution, etc. Conducts financial aid workshops and presentations for interested stakeholders, such as current and prospective students, their families, and College personnel.</p> </li><li> <p>Develops, proposes, and presents annual office budgets in alignment with departmental goals and institutional priorities. Monitors and manages budget expenditures, ensuring compliance with financial policies and procedures. Oversees budget forecasting and reporting, providing regular updates and recommendations to the collegewide director of financial aid. Analyzes financial data to identify trends, optimize resource allocation, and support strategic planning. Approves and tracks purchases, contracts, and reimbursements within budgetary limits. Serves as primary liaison with business services for budget-related matters.</p> </li><li> <p>Proposes revisions to financial aid policies regarding application, award, verification, and disbursement in collaboration with leadership based on federal aid landscape, including trends and proposed changes to federal aid programs, to maximize student success in the financial aid process.</p> </li><li> <p>Ensures creation and maintenance of files, records, and database information concerning the application, qualification, verification, and awarding of student financial aid. Reconciles student records and makes necessary adjustments based on federal regulations, and monitors aid disbursement accuracy. Monitors key metrics such as student-visit-related data, satisfying student requirements to disburse aid, and cohort default rates.</p> </li><li> <p>Provides necessary fiscal and funds management to ensure equitable funds distribution. Prepares annual financial aid applications for funds and fiscal reports as required by federal and state agencies; also prepares College reports on an annual or periodic basis as required.</p> </li><li> <p>Leads training, supervision, and performance evaluation of financial aid staff, ensuring compliance with federal, state, and institutional policies. Promotes a culture of continuous improvement, professional development, and service excellence to support student success and operational efficiency.</p> </li><li> <p>Participates in regular collegewide meetings with financial aid operations manager counterparts to foster collaboration with key stakeholders across the College. Ensures alignment of financial aid operations with institutional goals by actively contributing to strategic planning initiatives. Promotes continuous improvement through shared best practices, coordinated efforts, and integrated solutions that enhance the overall effectiveness and efficiency of student services.</p> </li><li> <p>Performs other related duties as required.</p> </li></ol> <p>Knowledge Skills and Abilities</p> <ul> <li>Knowledge of the various financial aid programs and Title IV regulations. </li><li>Knowledge of management and supervision. </li><li>Skill in oral and written communications. </li><li>Skill in time management and organization. </li><li>Ability to interpret and apply federal laws and regulations to College financial aid policies and procedures. </li><li>Ability to effectively communicate subject matter content and to relate to a diverse population in a multicultural environment. </li><li>Ability to operate with a high level of integrity by demonstrating ethical behavior, honesty, and transparency in day-to-day activities. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Bachelor's degree in a relevant field </li><li>Six (6) years of relevant experience </li></ul> <p>Posting Details</p> <p>Posting Details</p> <p>Posting Number REG4896PO Number of Vacancies Desired Start Date Position End Date (if temporary) Open Date 01/16/2026 Close Date 03/13/2026 Open Until Filled No Special Applicant Instructions</p> <p>Supplemental Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <p>Required Documents</p> <p>Required Documents</p> <ul> <li>Resume </li></ul> <p>Optional Documents</p> <ul> <li>Cover Letter/Letter of Application </li><li>Teaching Philosophy </li><li>Writing Sample </li><li>Curriculum Vitae </li><li>Unofficial Transcripts </li><li>Other Document </li><li>Multi Media </li><li>First Letter of Reference </li></ul>