<p>Job Title: Enterprise Applications Analyst</p> <p>Department: Office of Information Technology</p> <p>Reports To: Deputy Chief Information Officer</p> <p>FLSA Status: Exempt</p> <p>Location: Lincoln University, Pennsylvania - Main Campus</p> <p>Position Summary</p> <p>Lincoln University, PA, is seeking an experienced and solutions-driven Enterprise Applications Analyst to join the Office of Information Technology. This position plays a key role in supporting, maintaining, and enhancing enterprise-level administrative systems. The Analyst will collaborate with stakeholders across campus to understand business processes and align them with the institution's technology stack-including platforms such as Ellucian Colleague, Recruit CRM, Canvas, and other Higher Ed systems.</p> <ul> <li>-- </li></ul> <p>Key Responsibilities</p> <p>Partner with departments to understand business workflows and translate them into system configurations and requirements.</p> <p>Analyze, document, and optimize functional and technical processes tied to ERP and enterprise applications.</p> <p>Provide functional support and testing for upgrades, patches, and new implementations of core enterprise systems.</p> <p>Collaborate with vendors and internal developers to troubleshoot and resolve application issues.</p> <p>Interact effectively with all levels of IT specialists, users, and administrators of the University, as well as outside vendors.</p> <p>Meet with University administrators, managers, and end-users to conduct business analysis of requirements, evaluate alternatives, and determine feasibility and possible levels of automation.</p> <p>Review and resolve Enterprise applications-related support tickets in a timely manner.</p> <p>Manage and support integrations between ERP systems and third-party applications (e.g., payment systems, course scheduling, CRM tools).</p> <p>Create and maintain functional documentation, including process maps, system guides, and training materials.</p> <p>Participate in project teams to ensure technology solutions meet user needs and institutional goals.</p> <p>Support data governance and contribute to reporting initiatives by facilitating accurate and accessible data flow across systems.</p> <p>Other related duties as assigned.</p> <ul> <li>-- </li></ul> <p>Required Qualifications</p> <p>Bachelor's degree in Information Systems, Business, Computer Science, Higher Education, or a related field.</p> <p>5+ years of experience supporting enterprise applications such as ERP, SIS, LMS, and CRM, preferably in a Higher Education environment.</p> <p>Strong understanding of business process analysis and system integration concepts.</p> <p>Ability to communicate clearly with both technical and non-technical stakeholders.</p> <p>Experience creating functional specifications and workflow diagrams (e.g., Lucidchart, Visio).</p> <p>Preferred Qualifications</p> <p>Demonstrated experience with Ellucian Colleague, Recruit CRM, Banner, Canvas, Coursedog, or other similar systems.</p> <p>Familiarity with SQL, data reporting tools, and change management practices.</p> <p>Familiarity with frameworks and regulations such as ITIL, FERPA, and GLBA.</p> <p>Note: Sponsorship is not available for this position.</p>