<p>SALARY: $26.45 per hour</p> <p>The Technical Support Technician within the IT support group is accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.</p> <p>With over 30 years of experience in the wireless industry, Superior Communications has become the nation's largest manufacturer and distributor of wireless accessories with the broadest product offerings and services for all channels of distribution.</p> <p>Shift: Thursday through Monday, 7:30 am to 4:00 pm. - Onsite Position, Off days will be Tuesday and Wednesday - Not Eligible for Remote Work</p> <p>This person will be responsible for...</p> <p>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p> <ul> <li>Provide first-tier computer and network technical support services </li><li>Provide excellent interpersonal communications and customer support for interactions with the main computing help desk </li><li>As a first-tier technical support provider, report, research, troubleshoot, and resolve problems and support requests for Windows computer systems, data network infrastructure services, voice network and voicemail systems, and their associated software and hardware </li><li>Maintain accurate, effective, and timely incident response documentation in accordance with department policies, procedures, and practices </li><li>Participate in meetings and ad hoc workgroups </li><li>Provide other similar technical support services assigned by the supervisor or other designated managerial staff </li><li>Research, learn, and document solutions for technical problems </li><li>Research and learn new technologies to support and advise clients </li><li>Provide other similar services assigned by the supervisor or other designated managerial staff </li><li>Follow ISO/TL9000 requirements as it pertains to position </li><li>Please note this job description is not designed to cover, or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. </li></ul> <p>Qualifications</p> <p>You might be a great fit if...</p> <ul> <li>2 years of experience in an IT technical environment, with demonstrable technical support and customer service, or relevant experience. Or 2 years of trade school in IT related field. </li><li>Experience to independently research, plan, test, document, and resolve incidents and problems </li><li>Experience supporting Windows OS operating system </li><li>Experience to provide technical support for supported middleware applications, such as, computing account management systems, web-based email and other similar technologies </li><li>Experience to provide support for enterprise level wired and wireless networks </li><li>Experience to provide technical support for web-based and client-server application services </li><li>Experience in troubleshooting hardware, software, network peripherals, workstation, laptops and video conference equipment </li><li>Experience to provide technical support for middleware services, e.g., distributed web authentication, LDAP, computing account management, and other similar technologies </li><li>Experience with remote desktop tools </li><li>Experience to provide technical support for supported email clients, web browsers, and software programs and packages </li><li>Experience to provide support for Microsoft Active Directory </li><li>Experience to provide technical support for the central email system, and Microsoft Office 365 </li><li>Able to work in a team environment </li><li>Strong written and verbal communication skills </li><li>Able to communicate well with others </li><li>Able to execute responsibilities with minimal supervision </li></ul> <p>Travel</p> <p>No travel is expected for this position.</p> <p>Referrals…</p> <p>If this isn't the job for you, perhaps you have a friend who would be a perfect fit. Please send them this link!</p> <p>ADA - Superior Communications will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. Reasonable Accommodations are available for qualified individuals with disabilities throughout the subsequent application process.</p> <p>PHYSICAL DEMANDS</p> <p>This is largely a sedentary role; however, some light lifting is required. This would require the ability to lift 40-pound box, open box, and bend or stand as necessary.</p> <p>POSITION TYPE AND EXPECTED HOURS OF WORK</p> <p>This is a full-time position. Thursday through Monday , 7:30AM to 4:00PM. Work hours may slightly vary but will be assigned in advance.</p> <p>About Superior Communications</p> <p>Superior Communications opened its newest distribution center outside Nashville, TN. The 130,000-square foot facility supports customers throughout the country with a focus on those in the region. Superior is focused on helping our customers solve their go to market challenges through industry leading services across the supply chain, from geographic location to value-added support in the retail stores.</p> <p>We offer a great benefits package including Medical, Dental, Vision, Life, Disability, PTO, Holiday, and 401(k).</p> <p>At Superior Communications we respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</p> <p>For more information about Superior, visit www.superiorcommunications.com. About Us</p>