<p>Overview</p> <p>Position Title: Program Specialist, Consumer Products (Part-time)</p> <p>Entity: Consumer Products Services Division</p> <p>Department: CPS</p> <p>Location: Woonsocket, RI</p> <p>FLSA: Non-Exempt</p> <p>Hours Worked: Part-Time: Typically, 16 hours per week, two eight hour days per week.</p> <p>However, must be flexible to meet the needs of the department and complete other projects as assigned.</p> <p>Position Summary:</p> <p>The Program Specialist is responsible for…</p> <p>It is everyone's responsibility to live out our Values and Absolutes</p> <p>by Shaping a World of Trust while ensuring responsible progress.</p> <ul> <li>Lead the program change and understand the program requirements. </li><li>Clearly understanding account priorities and initiatives by using project plan to achieve. Regular review of progress internally and have regular review with clients on the progress. </li><li>Handle the program changes in a holistic approach to consider every detail and clarify with Operations if needed, then work with processes and assess the success of implementation </li><li>Ensure program instruction is written in clear, simple and executable manner </li><li>Daily or weekly service delivery monitoring, check daily on problem areas. Active management with lab for resolution </li><li>Regular calls, discussions and meetings with Account Management; Sharing presentations, meeting notes and key messages. Involving Technical Consultants, engagement with the client when necessary. </li><li>Utilize BV systems as tools to monitor program KPIs (e.g. OneSource, Tableau Reporting) and prepare a standardized summary for client upon request. </li><li>Build strong relationships with Operations globally by direct phone calls and engagement. </li><li>Able to design, develop and conduct a success program operationalization training for the network as needed </li><li>Continuously simplifying and improving program documentations. </li></ul> <p>Skills & Proficiencies:</p> <ul> <li>Good planning, organizing, project management, coordination, execution follow through and process improvement skills, Ability to escalate when necessary </li><li>Good leadership, program management, problem solving, strong communications, critical thinking and presentation skills </li><li>Ability to prioritize and perform required follow up </li><li>Client interaction skills: Demonstrated ability to work with customers, determine their requirements, secure additional business, define and assist in solving problems, and generally ensure their total satisfaction with BV </li><li>Ability to assess the work, simplify the program and streamline the process. </li><li>Ability to work well under pressure, handle crisis situations, and balance several tasks simultaneously in a high-pressure environment </li><li>Ability to work independently as well as in a team environment </li><li>Good team player with strong interpersonal, communications and presentation skills </li><li>Self-motivated, responsible, patient and customer-oriented and detail-oriented </li><li>Strong computer skills. Proficient in MS Office applications (Excel, Word, Power Point, Outlook, Teams etc.) and BV internal systems </li><li>Initial Tracker Creation - identifying list of items that will be pulled for RQC testing; sharing this list on SharePoint with the BV team </li><li>Requesting samples from DC's to be sent to the lab for testing </li><li>Deviation Management - reviewing failures as they come through and working across multiple areas (lab on historical testing data, supplier feedback, etc) </li><li>Weekly meetings (internal with lab and with client) </li><li>Invoicing (monthly basis) </li><li>Other Tasks - TFC's (Test for Cause); RTS (Return to Stock) </li></ul> <p>Education and Experience:</p> <ul> <li>Bachelors is required </li><li>Minimum of three years working experience in total - with experience in program management in consumer product testing, quality assurance, process/quality engineering or design for manufacturability </li></ul> <p>An equivalent combination of education and experience may be accepted in lieu of the above.</p>