<p>Where we work</p> <p>Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.</p> <p>About your skills</p> <ul> <li>Lifecycle journey design: Developing and optimizing learner flows across onboarding, engagement, and retention. </li><li>Behavioral personalization: Using segmentation and usage data to tailor messaging and experiences. </li><li>A/B testing and experimentation: Creating structured test-and-learn programs to drive continuous improvement. </li><li>Cross-functional collaboration: Partnering effectively across teams to execute integrated programs. </li><li>Data analysis and insight generation: Interpreting campaign data to inform strategy and demonstrate impact. </li><li>Martech tool proficiency: Navigating platforms like Braze, Pendo, and Salesforce; analyzing data using tools like Tableau or Looker. </li></ul> <p>About this role</p> <p>As a B2B Lifecycle Marketing Manager focused on learner adoption and engagement, you will lead the strategy, planning, and execution of programs that drive activation and for Udemy Business learners. You'll own key learner touchpoints across email and in-product channels, developing scalable, personalized journeys that help learners discover content, form habits, and get results. This is an individual contributor role with high visibility and cross-functional collaboration.</p> <p>What you'll be doing</p> <ul> <li>Lead full-funnel adoption and engagement strategy for Udemy Business learners, from onboarding and activation to sustained usage and retention. </li><li>Build multi-channel lifecycle journeys leveraging email, in-product messaging, and experimentation frameworks to drive meaningful engagement with our content and platform. </li><li>Design personalization strategies grounded in user behavior, AI-powered insights, and segmentation to increase relevance and learner success. </li><li>Partner cross-functionally with Product Marketing, Data Science, Customer Success, Engineering, and CRM teams to align priorities and execute effectively. </li><li>Continuously optimize using A/B testing and analytics to learn what drives action, and scale what works. </li><li>Craft compelling narratives and performance updates through clear, data-driven presentations that influence stakeholders and drive alignment across teams. </li><li>Champion the voice of the learner, using qualitative and quantitative insights to improve experiences and advocate for customer needs. </li></ul> <p>What you'll have</p> <ul> <li>5+ years of experience leading cross-channel lifecycle, retention or CRM marketing programs, ideally in B2B SaaS, EdTech, or multi-product ecosystems. </li><li>Strong foundation in growth marketing principles including behavioral segmentation, personalization, experimentation, and funnel conversion. </li><li>Experience using CRM automation tools (Braze or similar), in-app tools (Pendo) and analytics & data visualization tools (Tableau) - preferred but not required. </li><li>Analytical mindset with fluency in marketing performance metrics and testing methodologies. </li><li>Strong communication and collaboration skills to influence and execute across teams. </li></ul> <p>#LI-AS1</p>