<p>Job Requirements</p> <p>POSITION SUMMARY:</p> <p>The Office Tech provides exceptional support to Patient Access as well as greets and performs an accurate and efficient patient check-in to all arriving patients in a professional manner.</p> <p>PRIMARY ACCOUNTABILITIES:</p> <ul> <li>Registers patients by using two patient identifiers (name, DOB, etc.), confirm armbandaccuracy, input demographic information, and secure the needed information (photo ID, passport, etc.) to safely identify the patient. </li><li>Competently accesses and works within the Patient Access applications to ensure timely check-ins. </li><li>Provides excellent customer service by supporting the patient upon arrival with completion of forms or tools, assisting as needed with wheelchairs, and directing patients and visitors to the necessary locations. </li><li>Supports Patient Access Specialists by helping patients to complete their Registration via their device or I-pad prior to discharge as needed. </li><li>Attempts to collect patients where help is needed or getting them to the proper location to make payment arrangement upon discharge. </li><li>Solves problems as it relates to arriving patients and ensuring they are in the proper location (i.e. should be in outpatient for testing, lab, etc.). </li><li>Works in all Patient Access tools to properly identify patients. </li><li>Understands downtimes, application failures, and possibly disaster in the event support is needed. </li></ul> <p>Work Experience</p> <p>MINIMUM QUALIFICATIONS</p> <ul> <li>Education: High School Diploma or equivalent. </li><li>Work Experience: One (1) year of Professional Customer Service experience. </li><li>Licensure: None </li><li>Certification: American Heart Association (AHA) HeartSaver CPR AED Certification prior to start date and maintained. </li><li>Skills/Knowledge/Abilities: </li><li>Excellent communication/interpersonal skills and professional presence. </li><li>Working knowledge of Microsoft Office-Outlook, Word and Excel. </li><li>Ability to work autonomously with minimal supervision. </li><li>Ability to apply logic and common sense to identify issues related to work performed. </li><li>Foundational critical thinking skills. </li><li>Ability to maintain composure in stressful work environment. </li><li>Ability to prioritize and organize to maximize quality, value, and service. </li><li>Ability to adapt to a potentially rapid changing environment or work process. </li><li>Excellent teamwork and collaboration. </li><li>Successfully completes all required training programs, in-services, and annual competency validation within designated time frames. </li><li></li><li>PREFFERED QUALIFICATIONS </li><li>Work Experience: Two (2) years of Professional Customer Service experience. </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>Majority of time involves sitting or standing; occasional walking, bending, and stooping. </li><li>Long periods of computer time or at workstation. </li><li>Light work that may include lifting or moving objects up to 20 pounds with or without assistance. </li><li>May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. </li><li>Communicating with others to exchange information. </li><li>Visual acuity and hand-eye coordination to perform tasks. </li></ul> <p>Benefits</p> <p>ABOUT HEALTH FIRST</p> <p>At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.</p>