<p>Purpose:</p> <p>This Parts & Service Representative role supports a construction equipment dealer by prioritizing inventory management, parts lookup, and counter sales, while developing technical knowledge to back up the Service Department. Responsibilities include starting as a Warehouse Technician supporting Parts, and following a structured development path to Parts Representative, with cross-training in Service operations. The overall role will prioritize processing orders, managing stock, and providing customer support to ensure high-quality service and parts efficiency.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Warehouse & Parts Department Support:</p> </li><li> <p>Inventory Management: Efficiently order, receive, stock, and inventory construction equipment parts and accessories. Perform cycle counting and report discrepancies.</p> </li><li> <p>Counter Sales & Support: Act as the primary contact for customers and service technicians to identify, source, and supply necessary parts. Keep parts department clean and orderly. Assist with merchandising displays and re-stocking showroom inventory.</p> </li><li> <p>Parts Identification: Utilize digital catalogs to identify, substitute, or source correct parts for repairs and maintenance.</p> </li><li> <p>Order Fulfillment: Process parts shipments timely (sending and receiving). Process invoices, manage returns, and track inventory levels to minimize downtime. Post freight to work orders for parts orders & transfers.</p> </li><li> <p>Shipment & Receiving: Receive, inspect, and organize incoming parts shipments according to company guidelines</p> </li><li> <p>Service Department Back-Up</p> </li><li> <p>Service Writing: Assist with creating work orders and scheduling service, learning the service workflow to fill in as needed. Assist with work order cycle process through closing and invoicing for customer work.</p> </li><li> <p>Service Back-Up:</p> </li><li> <p>Schedules and assigns jobs and work areas to employees in the service department depending on skills and knowledge</p> </li><li> <p>Liaison Function: Communicate between service technicians and customers regarding status of work.</p> </li></ul> <p>Experience, Education, Skills and Knowledge:</p> <ul> <li>High School Diploma or GED </li><li>Minimum 1 year experience in parts and/or service department in technical retail environment </li><li>Minimum 1 year experience using standard desktop applications such as Microsoft Office and internet </li><li>Minimum 1 year experience analyzing and interpreting internal reports </li><li>Ability to lift up to 75 pounds. </li></ul> <p>Preferred Experience:</p> <ul> <li>Ability to work extended hours and weekends, when needed </li><li>Excellent customer service skills </li><li>Positive attitude and strong communication skills </li><li>Mechanical aptitude or interest in heavy equipment </li><li>Strong work ethic, willingness for continuous learning </li></ul>