<p>Sales & Services AI - Senior Product Manager</p> <p>We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?</p> <p>Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data Insight & Analytics makes an impact. We advise leadership on business conditions, customer needs and the competitive landscape. With our support, key decision makers can act in meaningful, positive ways. Join us and use your data expertise and analytical skills to drive evidence-based, timely decision making.</p> <p>The Sales & Services AI team is part of the Global Data Insights & Analytics (GDIA) team. We aspire to navigate Ford through the disruptiveness of the information age, harnessing the power of data and artificial intelligence to realize the enterprise's known goals, reveal hidden opportunities and achieve data superiority. We deliver AI solutions that integrate with Ford's business processes to unlock significant value to the enterprise.</p> <p>In this position...</p> <p>As a Sales & Services AI Product Manager, you will lead the strategy, development and delivery of key AI products. Imagine and deliver the next generation of AI-powered products that transform our business from reactive to predictive, personalized and seamless. Be at the forefront of the AI revolution to build intelligent solutions that enhance various touchpoints of the journey by anticipating needs, resolving issues instantly, build lasting loyalty while optimizing business operations.</p> <p>Are you passionate about applying technology to solve business problems? Are you motivated to apply your AI skills to build the solutions that will support sales and increase productivity. Our group has been tasked to develop scalable AI solutions for the Sales and Services group.</p> <p>Does it sound exciting? Then, join our team as a Senior Product Manager for AI Products.</p> <p>This Senior Product Manager role within Ford's Global Data Insights & Analytics (GDIA) team focuses on leading the strategy, development, and delivery of AI products for Sales & Services. The position aims to transform business operations from reactive to predictive and personalized through intelligent AI solutions. Responsibilities include defining product vision and roadmaps, managing stakeholders, overseeing development, ensuring user adoption, and fostering continuous innovation in AI. The role requires experience in agile software development and product management, with a strong emphasis on leveraging AI to solve business problems and enhance customer experiences.</p> <p>What you'll do...</p> <p>Product Strategy & Vision:</p> <ul> <li>Develop and articulate the product vision working closely with business partners, aligning it with Ford's broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organization. </li><li>Empathize and deeply understand your target audience and personas to define the right problem to solve with AI. </li><li>Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends. </li><li>Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact. </li><li>Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility. </li><li>Define quantitative and qualitative measures of success that drive value to Ford's core objectives. </li></ul> <p>Stakeholder Management:</p> <ul> <li>Collaborate with key stakeholders across various business units to understand their needs and translate them into product features. </li><li>Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities. </li><li>Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals. </li><li>Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization. </li><li>Engage with your target audience in understanding their jobs to be done and needs leading to high quality product development. </li></ul> <p>Development & Delivery:</p> <ul> <li>Lead cross-functional product teams (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products. </li><li>Work hands-on with the development team to prioritize, plan and deliver AI solutions that deliver business outcomes. </li><li>Ensure the solution is scalable, secure, and reliable. </li><li>Drive the integration of AI/ML capabilities into customer and business facing applications. </li><li>Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables </li><li>Work with Product Designers to ensure timely delivery of designs and assets to the development team. </li><li>Create assets to guide product development work (Discovery, Framing & Scoping Documents, PRDs, Journey Maps, opportunity trees, user stories) </li><li>Maintain an actionable backlog of user stories for development team. </li><li>Define, track and analyze key product metrics and KPIs to inform product strategy, prioritize features and drive continuous improvement and business outcomes. </li></ul> <p>User Experience & Adoption:</p> <ul> <li>Design and implement user onboarding and training programs to increase adoption. </li><li>Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set. </li><li>Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs. </li><li>Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights. </li><li>Leverage analytical methods to understand and analyze user experience and adoption. </li></ul> <p>Continuous Learning, Innovation & Contribution:</p> <ul> <li>Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation. </li><li>Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards. </li><li>Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills. </li><li>Actively participate in nurturing the Product Management Community of Practice </li><li>Help innovate and iterate on agile PM processes and share learnings. </li></ul> <p>What you'll do...</p> <p>Product Strategy & Vision:</p> <ul> <li>Develop and articulate the product vision working closely with business partners, aligning it with Ford's broader digital transformation goals. Products are focused on using AI to improve the effectiveness of the Sales & Services organization. </li><li>Empathize and deeply understand your target audience and personas to define the right problem to solve with AI. </li><li>Define and drive the product roadmap, ensuring it reflects the evolving needs of the business, technological advancements, and market trends. </li><li>Prioritize product features and enhancements based on customer feedback, data-driven insights, and business impact. </li><li>Focus on Product Market Fit by maintaining a balance between business viability, user desirability and technical feasibility. </li><li>Define quantitative and qualitative measures of success that drive value to Ford's core objectives. </li></ul> <p>Stakeholder Management:</p> <ul> <li>Collaborate with key stakeholders across various business units to understand their needs and translate them into product features. </li><li>Manage relationships with senior leadership, providing regular updates on progress, challenges, and opportunities. </li><li>Act as a liaison between technical teams and business units, ensuring clear communication and alignment of goals. </li><li>Champion an iterative development approach with our business partners, driving delivery of Minimum Viable Products and continuous improvement through careful and deliberate prioritization. </li><li>Engage with your target audience in understanding their jobs to be done and needs leading to high quality product development. </li></ul> <p>Development & Delivery:</p> <ul> <li>Lead cross-functional product teams (AI engineering, software engineering, design, data engineering, etc.) in the design, development, and deployment of the AI products. </li><li>Work hands-on with the development team to prioritize, plan and deliver AI solutions that deliver business outcomes. </li><li>Ensure the solution is scalable, secure, and reliable. </li><li>Drive the integration of AI/ML capabilities into customer and business facing applications. </li><li>Collaborate with the product team to define specifications, requirements and acceptance criteria for deliverables </li><li>Work with Product Designers to ensure timely delivery of designs and assets to the development team. </li><li>Create assets to guide product development work (Discovery, Framing & Scoping Documents, PRDs, Journey Maps, opportunity trees, user stories) </li><li>Maintain an actionable backlog of user stories for development team. </li><li>Define, track and analyze key product metrics and KPIs to inform product strategy, prioritize features and drive continuous improvement and business outcomes. </li></ul> <p>User Experience & Adoption:</p> <ul> <li>Design and implement user onboarding and training programs to increase adoption. </li><li>Gather and analyze user feedback to continuously improve the solutions usability, performance, and feature set. </li><li>Develop documentation, guides, and best practices to support users in effectively leveraging the solution for their needs. </li><li>Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights. </li><li>Leverage analytical methods to understand and analyze user experience and adoption. </li></ul> <p>Continuous Learning, Innovation & Contribution:</p> <ul> <li>Stay informed about the latest trends and technologies in AI and cloud computing to drive innovation. </li><li>Encourage a culture of continuous improvement within the team, fostering innovation and experimentation to keep the solution at the forefront of industry standards. </li><li>Mentor and train other PMs to help them learn agile/XP methods, product management techniques and build skills. </li><li>Actively participate in nurturing the Product Management Community of Practice </li><li>Help innovate and iterate on agile PM processes and share learnings. </li></ul>