<p>Under general supervision, performs broad systems administration and technical support for both stand-alone PC hardware and software and local area networks. Supports day-to-day operations including end user devices, peripheral equipment and provides technical oversight of the IT Service Desk. The ideal candidate having 2-3+ years in desktop support and the ability to work autonomously.</p> <p>Essential Duties and Responsibilities</p> <ul> <li>Installs and maintains hardware and software products and configures PC equipment according to department standards. </li><li>Identifies, evaluates, and corrects hardware, software, or operations problems. </li><li>The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network </li><li>Opens, assigns, and escalates support tickets based on importance and priority. </li><li>Answers IT Support calls and resolves technical problems. </li><li>Monitors IT support ticket system to ensure proper ticket handling. </li><li>Communicates with customers the status of tickets and problems. </li><li>Documents and implements standard operating procedures. </li><li>Performs adds/moves/changes of computer equipment. </li><li>Performs computer training for employees, as requested. </li><li>May be required to work weekends and overtime occasionally. </li></ul>