<p>Company Description</p> <p>Job Description</p> <p>We are seeking a friendly and dedicated Customer Service Representative to join our team in Winter Garden, FL. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.</p> <ul> <li>Respond to customer inquiries via phone, email, and chat in a timely and efficient manner </li><li>Assist customers with product information, order processing, and account management </li><li>Identify and escalate complex issues to appropriate departments when necessary </li><li>Maintain accurate records of customer interactions and transactions </li><li>Collaborate with team members to ensure consistent, high-quality customer experiences </li><li>Stay updated on company products, services, and policies to provide accurate information </li><li>Participate in ongoing training and development programs to enhance customer service skills </li><li>Contribute to a positive work environment by maintaining a supportive and customer-focused attitude </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong problem-solving abilities and attention to detail </li><li>Ability to multitask and prioritize in a fast-paced environment </li><li>Patient and empathetic approach to customer interactions </li><li>High school diploma or equivalent </li><li>Flexibility to work various shifts, including weekends and holidays, as needed </li></ul> <p>Additional Information</p> <p>Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:</p> <p>Standing</p> <p>Most tasks are performed from a standing position.</p> <p>Walking</p> <p>For short distances for short durations.</p> <p>Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.</p> <p>Sitting</p> <p>Paperwork is normally completed in an office at a desk or table.</p> <p>Lifting</p> <p>Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.</p> <p>Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.</p> <p>Cases are usually lifted from floor and stacked onto shelves up to 72 high.</p> <p>Carrying</p> <p>Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.</p> <p>Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.</p> <p>Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.</p> <p>Pushing</p> <p>To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.</p> <p>Trays may also be pulled.</p> <p>Climbing</p> <p>Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.</p> <p>Stooping/Bending</p> <p>Forward bending at the waist is necessary at the pizza assembly station.</p> <p>Toe room is present, but workers are unable to flex their knees while standing at this station.</p> <p>Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.</p> <p>Forward bending is also present at the front counter and when stocking ingredients.</p> <p>Crouching/Squatting</p> <p>Performed occasionally to stock shelves and to clean low areas.</p> <p>Reaching</p> <p>Reaching is performed continuously; up, down and forward.</p> <p>Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.</p> <p>Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.</p> <p>Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.</p> <p>Hand Tasks</p> <p>Eye-hand coordination is essential. Use of hands is continuous during the day.</p> <p>Frequently activities require use of one or both hands.</p> <p>Shaping pizza dough requires frequent and forceful use of forearms and wrists.</p> <p>Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.</p> <p>Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.</p> <p>Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.</p> <p>Machines, Tools, Equipment, Work Aids</p> <p>Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.</p>