<ul> <li>Partner with the branch management team to implement membership policies (SOP's) and all systems that support branch membership, program and marketing objectives. </li><li>Enter membership and program registration data into HRIS operating system </li><li>Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. </li><li>Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count </li><li>Participate and recruit participants for member challenges also known as member visit drivers. </li><li>Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. </li><li>Ensures established processes for touring and following up with membership inquiries are followed. </li><li>Assist with the attainment of membership department strategic plan goals. </li><li>Provide feedback and offer solutions regarding gaps in service and/or member concerns. </li><li>Work continually towards self-development to stay current on customer service, sales, and "Leader" procedures & practices. </li><li>Respond to member and guest inquiries and problem solve via phone or in person using Listen First skills </li><li>Effectively handle conflict and member complaints, with the support of the center Membership Director </li><li>Performs all other duties as assigned. </li></ul> <p>The YMCA Welcomes a Diverse Workforce</p> <p>Equal Opportunity Employer M/F/D/V</p> <p>The Gateway Region YMCA strictly follows a zero tolerance policy regarding child abuse.</p> <ul> <li>High school diploma and or GED required </li><li>Excellent interpersonal and problem solving skills. </li><li>Ability to relate effectively to diverse groups of people from all social and economic segments of the community. </li><li>Previous customer service, sales or related experience. </li><li>Basic knowledge of computers. </li></ul> <p>Full Compensation Package (when applicable):</p> <ul> <li>403(b) Retirement Savings </li><li>Retirement fund of 12% per pay period after completing 1,000 hours of service during any two 12-month period. </li><li>20% Discount on tuition at Missouri Baptist University </li><li>Free individual membership to YMCA nationwide </li><li>Discounts on YMCA programs </li><li>Discounts on YMCA Childcare </li></ul>