<p>What You Will Do at ODM:</p> <p>Office: Chief of Staff</p> <p>Classification: Customer Service Assistant 2 (Multiple Positions)</p> <p>Job Overview:</p> <p>The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:</p> <ul> <li> <p>Handling calls and tickets, processing inquiries from providers, and giving answers and information</p> </li><li> <p>Directing callers to appropriate helpdesk</p> </li><li> <p>Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed</p> </li><li> <p>Supporting providers with log in authentication</p> </li><li> <p>Using a computer to manage data, verify information, log calls, and create reports and correspondence</p> </li></ul> <p>9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.</p> <ul> <li>Or equivalent of Minimum Qualifications for Employment noted above. </li></ul> <p>Job Skills: Customer Service</p> <p>Technical Skills: Data Entry</p> <p>Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication</p>