<p>In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and configuration, support entitlements and validation, workflow inquiries, and domain support troubleshooting. You will serve as a key support contact for clients and staff internal and external.</p> <p>Responsibilities include handling open service requests, implementing fixes (such as running scripts and configuring settings), documenting cases for escalation, analyzing hardware or software issues, and writing case notes in the tracking system. Work is of moderate difficulty and requires some judgment. Support may be delivered via electronic channels (web, email, etc.) or phone, and the role may require working in cross functional environments.</p> <p>Additionally, you will be the point of contact for new customers, introducing and educating them on processes at Oracle Health. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and applications.</p> <p>Preferred Qualifications:</p> <ul> <li>Bachelor's degree in Health IT, Information Systems, Business, or related field, or equivalent work experience. </li><li>1-3 years of client-facing support or technical troubleshooting experience, preferably in a healthcare or technology environment. </li><li>Strong analytical and problem-solving skills with the ability to make sound judgments in moderate complexity situations. </li><li>Excellent written and verbal communication skills, with a customer-centric mindset. </li><li>Familiarity with support ticketing systems and case documentation practices. </li><li>Experience working in cross-functional environments and collaborating with technical and non-technical stakeholders. </li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced setting. </li></ul> <p>As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.</p> <p>We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.</p> <p>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</p> <p>We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.</p> <p>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</p>