<p>Position Summary</p> <p>Team Leader positions function as lead workers by coordinating work activities, providing direction to staff, coaching and developing individual team members, and scheduling, assigning and reviewing work. In addition, these positions provide interpretation of policies, procedures, statutes, and codes.</p> <p>Team Leaders will work with DMV management to provide recommendations for improvements to processes, procedures, and rules and are responsible for collecting and analyzing data and information in order to generate reports for management. Team Leaders provide direct customer service to customers on the phone and in person.</p> <p>Salary Information</p> <p>This position is in schedule-range 02-15. The starting pay for this position is $30.47/hr, plus excellent benefits. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.</p> <p>Job Details</p> <p>This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.</p> <p>Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.</p> <p>This position trains on and performs driver licensing examining and will be required to possess a valid driver license or obtain one within 6 months of hire.</p> <p>This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.</p> <p>This recruitment may be used to fill similar vacancies for the next 3 to 6 months.</p> <p>Qualifications</p> <p>Qualified applicants will have all the following:</p> <ul> <li>Experience providing customer service. </li><li>Experience performing multiple tasks at once. </li><li>Experience leading others in a job, project, or assignment. </li><li>Experience interpreting complex laws, policies, or procedures. </li><li>Experience using computers and one or more software programs to complete customer transactions. </li></ul> <p>In addition to having all the above, well qualified applicants will have one or more of the following:</p> <ul> <li>Experience applying DMV technical knowledge. </li><li>Experience resolving conflict for employees or customers. </li><li>Experience fostering a collaborative team environment. </li></ul> <p>How To Apply</p> <p>Apply online! To apply, click "Apply for Job" to start the application process. Then, you will access your existing account or to create a new account if you don't have an account. Once you are logged in, click "Apply for Job." Follow the steps outlined in the application process and submit your application.</p> <p>This application requires you to submit a resume and letter of qualifications. Within your resume and letter of qualifications, you should describe your education, training, and experience as it relates to items listed in the "Qualifications" section of the job announcement. Your application materials are very important parts of your application and are used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in these materials, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes or letters of qualifications submitted with more than 3 pages will not be considered after page 3.</p> <p>Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.</p> <p>The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.</p> <p>Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Becca Ott at rebecca.ott@dot.wi.gov or 608-266-7623.</p> <p>Deadline to Apply</p> <p>The deadline to apply is 11:59 PM CST on Sunday, May 3, 2026.</p>