<p>Plans and directs the University's insourced and outsourced transportation for faculty, staff, students and visitors (excluding events).</p> <p>Education and Experience</p> <ul> <li>Bachelor's degree. </li><li>Minimum of 5 years' experience in event logistics including staffing and transportation logistics required. </li><li>Experience supervising union employees. </li><li>Knowledge of OSHA and NYS DMV compliance requirements. </li><li>Ability to oversee 24/7 staffing to ensure continuous and reliable transportation services. </li><li>Experience planning and collaborating on parking lot, garage maintenance, and capital renewal planning. </li></ul> <p>Skills and Knowledge</p> <ul> <li>Proficiency in Microsoft Office and university-specific policies and procedures. </li><li>Availability to work flexible hours, including nights and weekends, based on staffing needs and event schedules. </li></ul> <p>Responsibilities</p> <p>Strategic Leadership & Policy Development</p> <ul> <li>Establish and advance the strategic vision, mission, and long-term planning. </li><li>Strategic Leadership & Policy Development </li><li>Review, evaluate, and develop policies and procedures to enhance administrative and operational efficiencies. </li><li>Formulate, communicate, and implement a long-term strategy for campus Parking and Transportation Services. This includes adapting service offerings to accommodate campus growth, construction projects, and evolving stakeholder needs. </li><li>Oversee the management of all parking facilities including parking lots, garages, and designated areas. Ensure efficient space utilization, ticketing, revenue collection, and overall facility upkeep. </li></ul> <p>Operational and Financial Management & Compliance</p> <ul> <li>Oversee Transportation Services operations including, Campus Shuttle System, Access Cuse Shuttle, Safety Escort Service, and Shaw Shuttle Program. </li><li>Maintain a secure and accessible campus environment. </li><li>Collaborate with university departments to address evolving transportation needs, ensuring continuous improvement in scheduling and service. </li><li>Administer compliance with Americans with Disabilities Act (ADA) regulations related to transportation services at Syracuse University. </li><li>Engage with both campus and external entities for event transportation planning and coordination. </li><li>Develop, update, and enforce a comprehensive set of policies and procedures that govern parking operations, ensuring alignment with university standards, ADA requirements, and local or state regulations. </li><li>Maintain a ten-year vehicle and equipment replacement plan. </li><li>Maintain a balanced Parking and Transportation while managing unanticipated circumstances and competing priorities. </li><li>Serve as the primary point of contact for escalated parking-related issues. </li><li>Resolve conflicts and customer complaints ranging from ticket disputes to space assignment challenges to maintain a positive experience for students, faculty, staff, and visitors. </li></ul> <p>Vendor & Contract Management</p> <ul> <li>Oversee solicitation and procurement of third-party Transportation service providers </li><li>Collaborate with local parking venues to maximize spectator parking needs. </li><li>Ensure contractual agreements align with university standards for reliability, safety, and efficiency. </li><li>Negotiate and administer contracts with third-party parking service providers, ensuring that external services meet university quality and safety standards where outsourcing is necessary. </li></ul> <p>Employee Development & Labor Relations</p> <ul> <li>Promote employee participation in policy and procedure development, ensuring timely implementation. </li><li>Hold Parking and Transportation Services management staff accountable for union/non-union employee's responsibilities and professional conduct. </li><li>Develop and implement employee growth strategies, including performance appraisals and goal setting. </li><li>Manage recruitment, hiring, and selection of Parking and Transportation staff, ensuring strong personnel support. </li><li>Identify training and professional development opportunities to enhance staff skills. </li><li>Collaborate with supervisors and managers to lead and oversee union-represented employees, including contract negotiation, compliance, disciplinary procedures, and open communication. </li><li>Conduct regular staff meetings and actively participate in Campus Facilities and Administrative Services discussions. </li></ul> <p>Collaboration & Event Support</p> <ul> <li>Coordinate transportation logistics with third-party vendors and local officials to support university events. </li><li>Ensure seamless communication, scheduling, and planning for high-profile events and campus functions. </li></ul> <p>Physical Requirements</p> <p>Not Applicable</p> <p>Tools/Equipment</p> <p>Not Applicable</p> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>