<p>The Patient Accounts Representative is responsible for front-line, patient-facing duties within the office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.</p> <p>Is Time Limited Yes If Yes, Appointment Length TBD Wolfpack Perks and Benefits</p> <p>As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.</p> <p>What we offer:</p> <ul> <li>Health Insurance for Temporary Employees </li><li>Enhance your career with LEAD courses </li><li>Attend non-revenue generating sporting events for free. </li></ul> <p>Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.</p> <p>Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.</p> <p>Department Information</p> <p>Job City & State Chapel Hill, NC Department</p> <p>System Information</p> <p>Classification Title Temporary-Technical/Paraprofessional Working Title UTS- Temporary Patient Accounts Representative at UNC Chapel Hill</p> <p>Position Information</p> <p>Requirements and Preferences</p> <p>Work Schedule 40 hours; Monday - Friday from 8 am - 5 pm Other Work/Responsibilities</p> <ul> <li>Strong interpersonal and verbal communication skills </li><li>Professional demeanor and commitment to providing excellent customer service </li><li>Ability to manage multiple tasks and prioritize in a busy environment </li><li>Proficient in Microsoft Office and comfortable working with databases and digital records </li><li>Detail-oriented with strong problem-solving and organizational abilities </li><li>Knowledge of HIPAA and patient confidentiality requirements </li></ul> <p>Minimum Experience/Education</p> <ul> <li>High school diploma or GED required </li><li>1-2 years of experience in a healthcare, dental, or customer service setting </li></ul> <p>Department Required Skills</p> <ul> <li>High school diploma or GED required </li><li>Greet and assist patients and visitors in a courteous and professional manner </li><li>Answer incoming calls and direct inquiries to the appropriate department or team member </li><li>Respond to patient billing questions, explain statements, and provide basic account information </li><li>Accept and process patient payments; provide receipts and documentation as needed </li><li>Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes </li><li>Log and track patient inquiries, correspondence, and documentation in accordance with office procedures </li><li>Collaborate with billing, clinical, and administrative staff to resolve patient account issues </li><li>Maintain confidentiality of patient information in compliance with HIPAA and institutional policies </li><li>Ensure desk and waiting area remain clean, organized, and professional </li></ul> <p>Preferred Years Experience, Skills, Training, Education</p> <ul> <li>Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred </li><li>Background in both dental and medical billing environments strongly preferred </li></ul> <p>Required License or Certification</p> <p>n/a</p> <p>Valid NC Driver's License required? No Commercial Driver's License Required? No</p> <p>Recruitment</p>