<p>Position Summary</p> <p>This position coordinates the statewide consumer information hotline and complaint intake activities of the state's consumer protection program. The position also manages the Wisconsin No Call telephone solicitor registration program; including supervision of registration staff and oversight of the annual registration and renewal of telephone solicitors.</p> <p>With the bureau director, this position sets operation and program goals and objectives for the Information and Education Unit. This position works with the public, organizations and regulated industries to provide information about state and federal consumer protection laws. Responsibilities include: supervision of the consumer protection Information and Education Unit; maintenance of written informational materials and the consumer protection website; and development and maintenance of the Hotline's Interactive Voice Recording (IVR) system for the bureau.</p> <p>Full Position Description</p> <p>Salary Information</p> <p>The classification of this position is Consumer Complaint Supervisor, which is in schedule-range 81-03 with a starting pay between $35.00 - $42.00 per hour ($72,800 - $87,360 annually) based on qualifications.</p> <p>This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan at the time of hire.</p> <p>Job Details</p> <p>At DATCP, we strive to deliver efficient and effective programs and services to Wisconsin agriculture, consumers, and businesses. The Department has numerous on-the-job training (OJT) opportunities, unique to each Bureau.</p> <p>These OJT opportunities include direct experience and practice through collaboration with co-workers/supervisor, peer mentoring, and job-specific training modules.</p> <p>Conditions of Employment:</p> <p>DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.</p> <p>A criminal background check will be performed on the selected applicant prior to an offer of employment.</p> <p>Possession of a valid driver's license or the ability to provide one's own transportation for work purposes, is required.</p> <p>Travel is required for off-site meetings approximately twice per year.</p> <p>Qualifications</p> <p>Minimally qualified candidates will have each of the following:</p> <ul> <li> <p>Experience directing, auditing or guiding the work of others</p> </li><li> <p>Experience serving as a program or technical expert providing consultation related to internal compliance, state and/or federal regulations, statues, and/or laws</p> </li><li> <p>Experience developing and reviewing informational materials for publication and/or dissemination</p> </li></ul> <p>In addition to the minimum qualifications above, highly qualified candidates will have two or more of the following:</p> <ul> <li> <p>Experience formally supervising staff (resolving conflict, coaching, evaluating employee performance, hiring, discipline, assigning work, etc.)</p> </li><li> <p>Experience with program planning (managing program objectives or priorities, program evaluation, etc.)</p> </li><li> <p>Experience leading or managing business units primarily responsible for responding to consumer calls and emails</p> </li></ul> <p>How To Apply</p> <p>If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID: # 19436 to complete your application for this posting.</p> <p>DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.</p> <p>The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website.</p> <p>To be considered for this position, you will need to create an account (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of the job posting page. You will be required to upload a current resume and a letter of qualifications that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. Review the applicant resources, including tips on how to write a resume and letter of qualifications.</p> <p>Submitted application materials will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process, starting with those candidates who are deemed most qualified.</p> <p>For general Wisc.Jobs user information and technical assistance, please check the Frequently Asked Questions. Please address questions regarding the application process to Varinderjit Kaur at varinderjit.kaur1@wisconsin.gov.</p> <p>Deadline to Apply</p> <p>The deadline to apply for this position is 11:59 p.m. on January 2, 2026.</p>