<p>What you will do:</p> <ul> <li>Respond to technical support requests for PCs, laptops, mobile devices (iOS/Android), and tablets </li><li>Troubleshoot Windows 11, Active Directory, and common business applications </li><li>Provide basic support for network devices (routers, switches, access points, etc.) </li><li>Support and maintain workstation hardware, printers, and peripherals </li><li>Interface with users at all levels, from support staff to executives and vendors </li><li>Collaborate with internal IT teams and contribute to system/process improvements </li><li>Assist in maintaining documentation and participating in IT projects </li></ul> <p>What You Bring</p> <ul> <li>A degree in Computer Science or 1+ year of equivalent IT support experience preferred </li><li>Technical knowledge of current protocols, Windows 11, Active Directory, and modern workstation equipment </li><li>Understanding of networking concepts and principles (wired/wireless) </li><li>Strong customer service, communication, and problem-solving skills </li><li>Ability to work independently in a fast-paced environment and follow established processes </li><li>Experience supporting routers, IP phones, printers, and wireless devices </li></ul> <p>We are an equal opportunity employer: We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.</p> <p>#LI-AA1</p>