<p>Job#: 3027807</p> <p>Job Description:</p> <p>Consumer Service Operations Representative II (Bilingual)</p> <p>Location: Florida (Remote)</p> <p>Employment Type: Contract</p> <p>Role Overview</p> <p>This role supports a leading healthcare client by handling daily activities across multiple service functions. The position involves moderately complex customer service and administrative responsibilities, with a focus on delivering quality consumer experiences. The ideal candidate brings call center experience, strong communication skills, and the ability to navigate multiple systems in a fast-paced environment.</p> <p>Key Responsibilities</p> <ul> <li>Provide customer service support across functions including enrollment, eligibility, claims processing, and general inquiries. </li><li>Handle inbound and outbound calls while maintaining professionalism. </li><li>Investigate and resolve customer service issues and claims in accordance with established policies. </li><li>Perform moderately complex administrative and operational tasks, including data entry and documentation. </li><li>Interpret department policies and guidelines to resolve customer inquiries. </li><li>Work independently within defined parameters, managing priorities and workload. </li><li>Utilize multiple systems and applications to support customer interactions and service delivery. </li></ul> <p>Required Qualifications</p> <p>Experience: Minimum of 3 years of customer service experience, including typing and data entry. Call center experience is required.</p> <p>Skills: Bilingual proficiency in English and Spanish is mandatory. Excellent verbal, listening, and written communication skills are required. Candidates must demonstrate an aptitude for quickly learning and navigating new technology, systems, and applications. Proficiency in Microsoft Outlook and Microsoft Word is also necessary.</p> <p>Preferred Qualifications</p> <ul> <li>Associate's or Bachelor's degree. </li><li>Prior experience in the healthcare industry. </li><li>Previous experience supporting healthcare members or patients in a call center environment. </li></ul> <p>Compensation & Benefits</p> <p>A compensation range of $19.00 - $20.00 per hour is offered for this position. A benefits package is available to eligible employees.</p> <p>This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p> <p>Apex uses a virtual recruiter as part of the application process. Click here for more details.</p> <p>If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.</p> <p>Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.</p> <p>Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.</p> <p>Employee Type:</p> <p>Contract</p> <p>Remote:</p> <p>Yes</p> <p>Location:</p> <p>Louisville, KY, US</p> <p>Job Type:</p> <p>Date Posted:</p> <p>March 26, 2026</p> <p>Pay Range:</p> <p>$19 - $20 per hour</p> <p>Similar Jobs</p> <ul> <li>Member Services Representative </li><li>Service Center Representative </li><li>Customer Service Representative </li><li>Customer Service Representative </li><li>Password Reset Service Desk Representative </li></ul>