<p>Overview</p> <p>The National Federation of Independent Business (NFIB), the nation's largest small business advocacy organization, is looking to hire a Customer Experience Representative to join its Sales team.</p> <p>Responsibilities</p> <p>The Customer Experience Representative acts as a liaison between NFIB members and the rest of the organization. Responsible for contacting new and existing NFIB members with a variety of call content designed to enhance our members' experience and create member engagement. Works to foster exceptional customer service and member retention through in-depth knowledge of company programs, products, and procedures. Performs additional member-focused duties as needed, such as summaries of member interactions, member verification, email communication, and internal support of member issues from various departmental areas.</p> <p>Qualifications</p> <ol> <li> <p>High School diploma or equivalent.</p> </li><li> <p>Three (3) years of customer service experience in a telephone environment. Outbound phone sales experience or experience in a membership-based organization is a plus.</p> </li><li> <p>Proficiency in Microsoft Office. Strong working knowledge in Word and Excel essential. Ability to do internet research. Experience with CRM software.</p> </li><li> <p>Good verbal and written communication skills necessary. Excellent interpersonal, exceptional customer service, and strong organizational skills required.</p> </li><li> <p>Accurate proofreading and excellent business writing skills are a must.</p> </li><li> <p>Resourceful; possesses the ability to research inquiries, source information, and provide appropriate response.</p> </li><li> <p>Prolonged periods of telephone use required.</p> </li><li> <p>Professionalism with members and coworkers as well as the ability to work well in a team.</p> </li><li> <p>Accountability when working in a hybrid environment.</p> </li></ol> <p>Equal Opportunity Employer</p>