<p>What We're Looking For</p> <p>Motto by Hilton D.C. is on the lookout for a Houseperson to become part of our team! The perfect candidate for this role is meticulous, adaptable, and committed to providing outstanding guest service. This individual will be essential to the success of the housekeeping team. This is a non-exempt position that reports to the Executive Housekeeper. The hourly pay for this role ranges from $20 to $22.</p> <p>Meet Motto by Hilton Washington DC City Center!</p> <p>We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms.</p> <p>Who We Are</p> <ul> <li>Passionate - about hospitality and fostering an environment where associates will thrive. </li><li>Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. </li><li>Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. </li><li>Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. </li><li>A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. </li><li>A company that has a culture of promoting from within. </li><li>Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer. </li></ul> <p>What You'll Do</p> <ul> <li>To communicate all guest request to the housekeeping manager, Front Desk Host and/or Engineering team in a timely and professional manner. </li><li>To have the capacity to take calls and use Alice as a tool for handling requests from guests. </li><li>To satisfactorily perform routine cleaning tasks in public areas (interior and exterior) including, but not limited to, mopping, sweeping, vacuuming, dusting and glass cleaning. </li><li>To provide Room Attendants with all necessary room and cleaning supplies. </li><li>To remove and handle, as directed, soiled linen and trash from rooms. </li><li>To sort linen as needed to support the housekeeping team. </li><li>To perform support services in rooms as directed, including sweeping/mopping decks, carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning not normally performed by Room Attendants. </li><li>To assist other housekeeping staff, as directed, to complete their work. </li><li>To maintain cleanliness, order, and inventory of linen, cleaning supplies, and promptly report any deficiencies or problems to the Housekeeping Manager. </li><li>To follow all company policies and procedures. </li><li>To immediately report all suspicious occurrences or hazardous conditions. </li><li>To maintain the cleanliness and safety of work areas at all times and to practice safe work habits at all times, to avoid injury to self and others. </li><li>To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment. </li><li>To handle, label, and store all hazardous substances according to state and federal regulations. </li><li>To attend all mandatory meetings as directed. </li><li>Handle guest complaints with professionalism and courtesy, ensuring guest satisfaction. </li><li>Report any damages or maintenance problems to your supervisor. </li><li>Effectively communicate with other departments throughout the shift </li><li>Knowledgeable of hotel fire and emergency procedures. </li><li>Adhere to Lost and Found policy and key control policies. </li><li>Successful completion of the training process. </li><li>To perform other essential room cleaning duties as operations, change in the future. </li><li>Maintain cleanliness and organization of supply/storage closets and restock as necessary. </li><li>Make up cribs and rollaway beds. </li></ul> <p>What You'll Bring to the Table</p> <ul> <li>Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. </li><li>Knowledge of proper cleaning techniques, requirements and use of equipment </li><li>Knowledge of safe and proper chemical handling </li><li>Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines. </li><li>Punctuality and regular and reliable attendance. </li><li>Interpersonal skills and the ability to work well with co-workers and the public. </li></ul> <p>Who You Are</p> <ul> <li>Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you. </li><li>Exceptional communication skills both verbal and written. </li><li>Being able to work either the morning or evening shift is a requirement. You need to be prepared to work only during flexible hours (such as 8:30 a.m. - 5:00pm; 2-10:30 pm, on weekdays, weekends, and holidays). </li></ul> <p>What's in it for you</p> <ul> <li>Generous health, dental and vision insurance, plus 401K, all available on day 1! </li><li>Access to early wages! </li><li>Access to free virtual fitness classes and discounted in-person memberships </li><li>Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays </li><li>Paid Parental Leave </li><li>Tuition reimbursement opportunities - when you grow, we grow! </li></ul> <p>Non-Negotiables (Our Core Values)</p> <ul> <li>BE WILDLY PASSIONATE. Inspire others with your thirst for excellence. </li><li>BE CURIOUS. Learn rapidly and eagerly. </li><li>BE INNOVATIVE. Create new ideas that prove useful. </li><li>EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world. </li><li>Listen with the intent to understand. Share all relevant information. </li><li>HAVE INTEGRITY. Be honest and straightforward with everyone. </li><li>USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity. </li><li>BUILD A POSITIVE TEAM. Learn from one another and help each other to be great. </li><li>SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture. </li><li>LIVE 360. Practice work-life balance. </li></ul> <p>As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.</p> <p>We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.</p> <p>Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.</p> <p>This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.</p>