<p>Posting Number: 20260085V Position Title: Program Assistant - Alumni Relations Posting Type Student Hours/week: 14 to 35 hours per week Eligibility: Work study preferred but open to all students Semester 2026 Summer Location Riley Hall Detailed Work Schedule Number of positions: 1 Department: 603-Alumni Relations Office Contact Name: Paulette LeGendre Contact Phone/Extension: 610-519-7977</p> <p>Position Summary Information</p> <p>Job Description Summary:</p> <p>The Program Assistant will support the Office of Alumni Relations in several important functions, such as customer service, data management, and event logistics. Key duties include:</p> <p>o Serving as a first point of contact for external alumni, media, and external constituents via phone, email, and in-person inquiries, acting as an ambassador for the university and consistently demonstrating professionalism and discretion.</p> <p>o Identifying and escalating sensitive, sociopolitical, or complex alumni concerns to the appropriate Alumni Relations staff for resolution.</p> <p>o Partnering with the Advancement Services team, driving alumni data updates and requests through the appropriate forms and channels.</p> <p>o Maintaining customer support documentation, approved response templates and key contacts for the Alumni Help Desk.</p> <p>o Providing support for signature Alumni Relations events (e.g. Reunion, Student Orientation, Family Weekend, Homecoming) as needed.</p> <p>o Conducting research and formatting projects for Alumni Relations staff members.</p> <p>o Performing clerical duties such as preparing inter-office and post office mailings, making copies, stuffing information packets, etc.</p> <p>o Assisting with bi-annual processes such as maintaining collateral gift inventory, organization of gift closet and production room organization (2X per year).</p> <p>o Other duties as assigned.</p> <p>Requirements:</p> <ul> <li>o Current undergraduate student. </li></ul> <p>o Previous customer service experience.</p> <p>o Strong communication skills (written and verbal), attention to detail, and ability to manage multiple tasks efficiently.</p> <p>o Comfort communicating with a wide variety of people (including older alumni)</p> <p>o Resourceful problem-solver with consistent follow through</p> <p>o Attention to detail and emphasis on accuracy in work.</p> <p>o Ability to exercise discretion, confidentiality, and good judgment.</p> <p>o Ability to initiate and complete tasks with minimal supervision; proactive about asking questions and escalating issues to supervisor.</p> <p>o Knowledge of Microsoft Word, Excel, and PowerPoint</p> <p>o Ability to learn and use other software systems (Salesforce, Microsoft Teams, STOVA, Airtable)</p> <p>Additional Information:</p> <ul> <li>Occasional weekend/evening hours to help staff on-campus events; highly encouraged but not required. </li><li>Possibility to stay on during the school year. </li><li>We welcome and encourage applications from students of all undergrad class years. </li></ul> <p>Physical Demands Summary:</p> <p>The job sometimes requires stooping or bending; some very light lifting</p> <p>such as three or four reams of paper or books (up to 20 pounds), may</p> <p>be required.</p> <p>Wage Rate: $11.25 per hour</p> <p>Posting Detail Information</p> <p>Closing Date (11:59pm ET): Open Until Filled Yes</p>