<p>Job Description:</p> <p>Student Central at Massasoit Community College provides integrated one-stop student services in the areas of admission, billing and payment, financial aid, registration, student records, and general enrollment-based advising. The Senior Special Programs Coordinator oversees the front-end processing administrative team. The coordinator serves on the New Student Orientation Committee and assists with the planning and execution of student onboarding and enrollment related events. The coordinator makes recommendations for process improvements. Additionally, the coordinator provides information, assistance and navigational guidance to current and prospective students regarding college programs and courses, navigating the enrollment pipeline, as well as general academic planning. The Coordinator counsels students on academic and financial implications of program or enrollment status changes and withdrawal; assists students in completing required forms, documentation and appointment scheduling related to the enrollment process. This position is located primarily at Massasoit's Canton campus but also will be required to provide Middleboro with weekly coverage during registration periods, in addition to working occasional nights and weekends.</p> <p>General Duties</p> <ul> <li>Manage front end of Student Central; supervises, schedules, evaluates, and oversees performance of duties and team building for Enrollment Services staff and work-study students; fosters inclusive team-based environment </li><li>Designs and implements cross-functional training, resources, and processes; develops and maintains processing manual for Student Central. </li><li>Assesses and reports on effectiveness of Student Central; conducts constant workflow monitoring and recommends and/or directs continuous process improvements to impact student success. </li><li>Provides staff with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes. </li><li>Assists and advises students in the utilization of self-service options related to enrollment. </li><li>Serves as a member of the New Student Orientation Committee </li><li>Coordinates assessment and reporting for new student onboarding experiences in conjunction with associated departments; identifies enrollment barriers for students and makes recommendations to reduce and/or eliminate barriers. </li><li>Meet individually with prospective and current students seeking in-person information or assistance with cross-functional enrollment services including admission, course selection, billing and payment, financial aid, registration, student records, assessment testing and orientation; provides walk-in counseling service in these areas. </li><li>Counsels students on academic and financial implications of program changes, enrollment status changes and withdrawals; provides authorized advisor signature, after counseling, on required forms related to these processes. </li><li>Provides excellent customer service to prospective, current and former students, families and the general public through positive, helpful and efficient interactions in person, via electronic communication and by phone. </li><li>Participates in and assists with planning of enrollment-related events as directed, including advising for Open House, New Student Orientation and STARS </li><li>Assists in coordination and execution of enrollment-related outreach campaigns as assigned. </li><li>Assists and advises students in the utilization of self-service options related to enrollment. </li><li>Reviews literature and attends professional meetings and trainings to keep current on federal, state and institutional regulations and policy changes. </li><li>Maintains an in-depth understanding of FERPA (Family Educational Rights and Privacy Act of 1974) in order to explain this regulation, as needed, to students, external representatives, parents, faculty and staff. </li><li>Serves on college committees as directed. </li><li>Executes special projects and performs other duties as required to enhance success of students and college initiatives. </li></ul> <p>Requirements:</p> <p>Master's degree in Education, Psychology, Communications, Counseling, Human Services, Business Administration, Marketing or closely related field; minimum of three (3) years of experience and/or training involving college enrollment, career center counseling, program management within higher education; or an equivalent combination of education, training, and experience.</p> <p>Preferred:</p> <ul> <li>Previous experience working within an enrollment service unit in a higher education setting </li><li>Community college experience </li><li>Fluency in a second language </li><li>Experience with the College's enrollment-related technology platforms including Banner, Argos, DegreeWorks, MyMassasoit, and Slate </li><li>Requires a general understanding of student regulations and policies in the higher education environment </li><li>Experience working with technology such as student information and data management systems </li><li>Proven track record of providing high quality customer service </li><li>Experience interpreting and explaining policies and procedures </li><li>Excellent organizational, problem-solving, interpersonal and oral and written communication skills </li><li>Proven ability to work effectively with a diverse faculty, staff, and student body </li></ul> <p>Additional Information:</p> <p>Position Status: Full-time benefited, state-funded MCCC bargaining union position</p> <p>Hours: 37.5 hours a week, Monday - Friday</p> <p>Salary: $ 69,821-$79,058, commensurate with education and experience.</p> <p>Worksite: Assignments will include all Massasoit sites and additional locations as necessary.</p> <p>Deadline to Apply: May 20, 2025</p> <p>Application Instructions:</p> <p>A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.</p> <p>Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.</p> <p>Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Associate Dean for Student Success, Academic and Student Affairs, Joseph Harris, 508-588-9100, x1137, Brockton Campus, Student Center, Room SC226I, jharris32@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.</p>