<p>Job Description and Duties</p> <p>Step Into Impact: Chief of Staff - Command Center Operations</p> <p>Join the Unemployment Insurance Branch's Command Center Division in a leadership role where strategy meets execution. As Chief of Staff, you'll serve as the operational heartbeat of the Command Center, ensuring alignment across mission-critical priorities and empowering teams to deliver exceptional service to millions of Californians.</p> <p>You'll Have the Opportunity To:</p> <ul> <li>Lead a dynamic team of analysts and administrative professionals supporting division-wide operations, strategy, and compliance. </li><li>Oversee core business functions including personnel, procurement, budget, IT, facilities, contracts, and training. </li><li>Coordinate enterprise-level policies, procedures, and resource planning to support seamless service delivery. </li><li>Act as a key advisor to the Division Chief --providing timely updates on cross-functional issues and organizational readiness. </li><li>Serve as a strategic liaison between UI Command Center Operations, other UI Divisions, and Department-wide leadership. </li></ul> <p>What We're Looking For</p> <p>This high-impact role demands a forward-thinking leader with:</p> <ul> <li>Operational Mastery: Strong experience in managing administrative operations such as Human Resources Service Department (HRSD), procurement, Information Technology (IT), facilities, and budget. </li><li>Strategic Vision: Ability to develop and execute plans that support both immediate needs and long-term objectives. </li><li>Organizational Agility: Skilled at navigating and influencing across multiple divisions and leadership levels. </li><li>Leadership Excellence: Proven ability to mentor, develop, and lead high-performing teams. </li><li>Communication Strength: A clear and confident communicator who ensures transparency and collaboration across all levels of the organization. </li></ul> <p>Why Join the Command Center Division?</p> <ul> <li>Mission-Driven Impact: Help lead the engine behind UI workload forecasting, contact center operations, and customer experience strategies. </li><li>Leadership Visibility: Be a trusted advisor and thought partner to executive leaders across the UI Branch and EDD. </li><li>Cross-Divisional Influence: Work at the intersection of policy, operations, and people to drive change and efficiency. </li><li>Culture & Collaboration: Join a team that values integrity, service, and innovation. </li></ul> <p>Ready to Apply?</p> <p>If you're a passionate, organized, and strategic leader ready to elevate service delivery and drive operational excellence, we want to hear from you. Apply today to become the Chief of Staff for the UI Command Center Division.</p> <p>Will consider candidates from all parts of California.</p> <p>Frequent travel to the closest EDD UI Field Office or the Sacramento Central Office for equipment exchange or as needed.</p> <p>You will find additional information about the job in the Duty Statement.</p> <p>Working Conditions</p> <p>Visa Sponsorship</p> <p>This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.</p> <p>Frequent travel to the closest EDD UI Field Office or the Sacramento Central Office as needed.</p> <p>Minimum Requirements</p> <p>You will find the Minimum Requirements in the Class Specification.</p> <ul> <li>STAFF SERVICES MANAGER II (SUPERVISORY) </li></ul> <p>Additional Documents</p> <ul> <li>Job Application Package Checklist </li><li>Duty Statement </li></ul> <p>Position Details</p> <p>Job Code #:</p> <p>JC-477664</p> <p>Position #(s):</p> <p>280-355-4801-001</p> <p>Working Title:</p> <p>Chief of Staff</p> <p>Classification:</p> <p>STAFF SERVICES MANAGER II (SUPERVISORY)</p> <p>$7,643.00 - $9,496.00</p> <p># of Positions:</p> <p>1</p> <p>Work Location:</p> <p>United States</p> <p>Telework:</p> <p>Hybrid</p> <p>Job Type:</p> <p>12 Month Limited Term - Full Time</p> <p>Work Shift:</p> <p>8:00 am - 5:00 pm</p> <p>Work Week:</p> <p>Monday - Friday</p> <p>Department Information</p> <p>The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.</p> <p>Department Website: http://www.edd.ca.gov</p> <p>Special Requirements</p> <p>It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.</p> <p>Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.</p> <p>If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:</p> <ul> <li>Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. </li><li>Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. </li><li>Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. </li><li>Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. </li></ul> <p>Examination/Assessment</p> <p>To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.</p> <p>Click the examination link below for more information and to take the exam:</p> <p>Staff Services Manager II (Supervisory) Bulletin</p> <p>For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.</p> <p>Application Instructions</p> <p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p> <p>Final Filing Date: 5/22/2025</p> <p>Who May Apply</p> <p>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).</p> <p>Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).</p> <p>How To Apply</p> <p>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:</p> <p>Address for Mailing Application Packages</p> <p>You may submit your application and any applicable or required documents to:</p> <p>Employment Development Department</p> <p>Mail In Address</p> <p>Attn: Job Control # 477664</p> <p>Human Resource Services Division, MIC 54</p> <p>PO Box 826880</p> <p>Sacramento, CA 94280-0001</p> <p>Address for Drop-Off Application Packages</p> <p>You may drop off your application and any applicable or required documents at:</p> <p>Employment Development Department</p> <p>Drop Off Address</p> <p>Attn: Job Control # 477664</p> <p>EDD/Human Resource Services Division (6th floor solar)</p> <p>722 Capitol Mall</p> <p>Sacramento, CA 95814</p> <p>08:00 AM - 04:30 PM</p> <p>Required Application Package Documents</p> <p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p> <ul> <li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. </li><li>Resume is optional. It may be included, but is not required. </li><li>Statement of Qualifications - </li></ul> <p>A Statement of Qualifications (SOQ) is Required.</p> <p>Please see "Statement of Qualifications Requirements" section for more information about the SOQ.</p> <p>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.</p> <p>Desirable Qualifications</p> <p>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:</p> <ul> <li>Ability to apply new ways of thinking, ability to solve problems, create new ideas, and develop new approaches to optimize results. </li><li>Ability to work in a fast-paced environment that is impacted by conflicting deadlines and customer priorities. </li><li>Demonstrates the ability to remain flexible with constantly changing priorities. </li><li>Demonstrates ability to mentor, coach, motivate and develop team members. </li><li>Demonstrates ability to effectively communicate (both verbal and written) and collaborate with internal and external stakeholders. </li><li>Demonstrates strong leadership and management skills, with an emphasis on establishing goals and objectives, resource management, and fostering accountability. </li><li>Demonstrates ability to use tact and good judgment. </li><li>Experience in workload management and/or project-management methodologies. </li><li>Experience leading, supervising, and/or managing a team of professional staff. </li><li>Experience in working with Information Technology (IT) stakeholders and contract vendors. </li><li>Experience in recommending or implementing process improvement strategies (e.g. Business Process Innovation, etc.). </li><li>Experience in facilitation and negotiation techniques to promote collaboration amongst diverse team members and groups. </li><li>Experience with Microsoft Suite, to include SharePoint, Visio, Excel, Project, and Word. </li><li>Experience motivating others to achieve the Department's mission, goals and values, and encourages a diversity of opinions. </li><li>Knowledge of, and ability to apply the principles, methods, techniques, and tools for developing, scheduling, coordinating, and managing competing priorities/activities. </li><li>Knowledge of the UI business processes, policies, functions, and systems. </li></ul> <p>Benefits</p> <p>Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.</p> <p>Contact Information</p> <p>The Hiring Unit Contact is available to answer questions regarding the position or application process.</p> <p>Department Website: http://www.edd.ca.gov</p> <p>Hiring Unit Contact:</p> <p>Jonathon Swaim</p> <p>(916) 639-8230</p> <p>Jonathon.Swaim@edd.ca.gov</p> <p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p> <p>EEO Contact:</p> <p>EEO Officer</p> <p>(916) 654-8434</p> <p>Accessibility@edd.ca.gov</p> <p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.</p> <p>Statement of Qualifications Requirements</p> <p>A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.</p> <p>The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you will be invited to an interview. The SOQ should be typed and not more than two pages in length, not less than 12 point font, single-spaced, with margins not less than one inch, including your first and last name at the top of the page.</p> <p>SOQ should be numbered and completed in the exact order the following questions are presented:</p> <ul> <li>Describe a time when you successfully led a project to its completion. Provide a specific example and describe all the steps you followed from the time of project initiation to project completion. </li><li>Describe your experience in collaborating with internal and external stakeholders. Please detail the nature of the collaborations, your role in delegating responsibilities, and how you measured your success. </li><li>Describe your ability to communicate time-sensitive and/or difficult issues or situations. Provide a specific example of how your communication skills have assisted you in resolving a time-sensitive and/or difficult issue or situation. How did your communication style contribute to overcoming the challenges? </li><li>Describe a leadership strategy you have applied to improve operations or outcomes within your organization and what resulted from it. Provide a specific example of the strategy and the outcome. </li></ul> <p>We ask that you do not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to access and gain an understanding of your personal writing and communications skills and abilities.</p> <p>Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the statements above will not receive further consideration and will be excluded from the hiring process.</p> <p>Background Investigation Requirement</p> <p>The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.</p> <p>The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).</p> <p>The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."</p> <p>ADDITIONAL DEPARTMENT INFORMATION</p> <p>The Employment Development Department may require a new probation in accordance with applicable probationary period rules.</p> <p>Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey</p> <p>Merit System Principles</p> <p>Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx</p> <p>Equal Opportunity Employer</p> <p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p> <p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p>