<p>The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Nashville, TN.</p> <p>Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.</p> <p>ESSENTIAL JOB FUNCTIONS:</p> <ul> <li>Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline. </li><li>Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees. </li><li>Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers. </li><li>Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability. </li><li>Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs. </li><li>Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%. </li><li>Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars. </li><li>Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements. </li><li>Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers. </li><li>Administer parts program for contract service and repair to meet budget expectations and customer satisfaction. </li><li>Performs other duties as may be assigned. </li></ul>