<p>Offering an opportunity to be part of a high performance team enjoy exceptional benefits and a supportive work life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community Salary for this position is based on level of experience In this role you will Contact customers to collect on invoices that are currently due including escalated matters from the Accounts Receivable team membersProcess one time or recurring electronic payments and set up payment methods in collection systemsInvestigate and resolve customer complaints queries or payment discrepancies regarding their accountsCompile collection activity and accounts receivable status reports and participate in periodic portfolio reviews with Account Receivable Specialists and members of managementImplement Account Receivable system enhancements and automation to define and streamline collection processesPartner with team members to review collection practices and procedures and identify develop and implement changes to maintain best collection practices and proceduresDevelop and maintain schedule for review and implementation if necessary of any changes to the AR training manualsMotivate employees to achieve peak productivity and performanceDemonstrate exceptional customer service and resolve complex billing andor payment issuesDirectly support major account customers when neededMaintain knowledge of collections procedure and legal requirementsSupervise members of the Accounts Receivable team including work allocation training and problem resolutionConduct leadership components of the performance review process including establishing appropriate and measurable goals reviewing progress throughout the year documenting performance and conducting performance reviewsAutonomously make administrative and procedural decisions and judgments within area of focusEnsure that the work environment is safe including compliance with OSHA standards and documentationYou should have Bachelor degree relating to bookkeeping Accounting or related business field or comparable level of experience with a high school diploma or equivalent3 5 years of collections experienceIntermediate level knowledge of credit and collection practices and lawsIntermediate to Advanced level knowledge of Microsoft Office applications including Word Excel OutlookIntermediate level knowledge of ERP and collection automation systemsIntermediate level knowledge of Fair Debt Collection Practices ActIntermediate level knowledge of bankruptcy and insolvency proceedingsExcellent verbal and written communicationStrong attention to detailExcellent organizational skillsStrong problem solving and analytical skillsPreferred Qualifications Five or more years of collection experienceThree or more years of experience utilizing debt collection software and related applicationsThree or more years of credit analyst experienceThree or more years of account reconciliation experienceThree or more years handling bankruptcy and other work out accountsThree or more years of leadership experienceThe Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401k and 401k match a Wellness Program and many benefits For full details of our Benefits Program please go to wwwgfleschcomcareers Gordon Flesch Company is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the contractors legal duty to furnish information 41 CFR 60 135c</p>