<p>BASIC PURPOSE OF THE JOB</p> <p>Responsible for timely and accurate patient registration. Interviews legal guardian for all pertinent account information and verifies insurance coverage.</p> <p>REPORTS TO</p> <ul> <li>Admitting/PBX Coordinator </li></ul> <p>JOB REQUIREMENTS</p> <p>Supervisory Responsibilities: No</p> <p>Minimum Education: High School Diploma/GED</p> <p>Degree: General</p> <p>License/Certification Required: None</p> <p>Minimum Work Experience: 6 months to 1 yr related experience preferred. Medical office experience preferred.</p> <p>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES</p> <ul> <li>Good communication, organization, task planning and the ability to use a computer and various office machines are needed. Must be able to meet the active demands of alternately sitting, standing, walking and moderate to heavy telephone duties. </li></ul> <p>DUTIES AND RESPONSIBILITIES</p> <ul> <li>Possesses the knowledge and abilities to manage the registration process to meet the organization's expectations. </li><li>Answers telephone and takes reservations, assigning patients to rooms according to hospital policies and patient requirements, and pre-registers patients into the system to expedite their admission process. </li><li>Interviews/identifies legal guardian to obtain necessary information to ensure account is complete and accurate. Verifies insurances and obtains precertification/authorizations as needed. Ensures all necessary signatures are obtained for treatment. Scanning all necessary papers according to policy to make the registration complete. </li><li>Monitors fax server throughout complete shift to ensure all patients have been indentified and indexed into the system. </li><li>Documents on accounts properly. Any change with any account will require a note posted to document stating what was changed and who said to do it. Notes will be appropriate and will be of a nature they could be shared as a legal document submitted for legal action or to the family should they request all records. </li><li>Standards for greeting families for a registration: Smile to make the family feel welcome; Introduce yourself to the family and explain that you are here to do registration process only; After the interview, ask the family if there is anything else we can do for them today. </li><li>Maintains Patient Confidentiality. </li><li>For Safety Reasons: Ask for identification of persons giving patient information to ascertain who is guardian of child; Show the adult/guardian the armband of patient to verify that the patients name is spelled correctly and the date of birth is correct; Armband all patients unless child has behavioral or emotional disorder which will not allow for registrar to touch the patient. </li><li>Maintains professional composure and confidence during stressful situations. </li><li>Maintain confidentiality of all hospital and patient information at all times as observed by management and peers. </li><li>Patient/Family complaints are handled in a confidential, timely and professional manner. Always ends conversation with family after a complaint or dispute with "is there anything else I can do for you today?" as observed by management. </li><li>Continuously displays a "can do" attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital. </li><li>Identifies problems, offers solutions, and communicates with Management as needed. </li><li>Willingly accepts any other assignments that may be requested. </li><li>Utilizes hospital resources and time respectfully and accountably. </li></ul> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. </li><li>Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required. </li></ul> <p>Come work where you can make a difference everyday.</p>