<p>Position Overview</p> <p>Advanced level job and family services occupation bridging gap between management and front-line staff under upper level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coach and develop, lead by example, facilitate problem solving for team members; perform rank 1 job duties and also must perform rank 2, 3 and 4 job duties. Perform material and substantial duties of the classification more than 50% of the time</p> <p>Summary of Job Duties</p> <ul> <li>Schedule, assign, and coordinate daily work and tasks </li><li>Ensure program timeliness and accuracy through performance monitoring and case reviews. </li><li>Make recommendations for quality improvement and department processes to ensure adherence to federal/state/county program rules </li><li>Assist staff with policy and system questions, case resolution, and technical issues. </li><li>Handle customer calls, inquiries, and appointments, providing quality contact by phone or in person. </li><li>Conduct eligibility interviews, refer customers to employment and training programs, determine program eligibility, explain rights and responsibilities, and refer customers to other government programs and private agencies. </li><li>Act as a liaison between FAD, CSEA, CSD, ODM, JFS, DCY and other agencies to address case inquiries and reports </li><li>Provide refresher training for staff, and assist in training, coaching and development of staff. </li><li>Attend unit meetings with supervisors and staff as needed. </li><li>Attend State webinars and trainings and rotate note-sharing duties for to ensure distribution of information to staff. </li><li>Assist with completing State reports and responding to State inquiries. </li><li>Complete special projects and duties as assigned. </li></ul> <p>(Performs related duties as required)</p> <p>Minimum Qualifications and Requirements</p> <p>Bachelor's Degree in business, criminal justice, job and family services, social work, sociology, political science, psychology or related discipline and one (1) year of experience administering public assistance programs; OR alternative, equivalent evidence of the minimum class requirements.</p> <p>Supplemental Information</p> <p>Driving Requirement: Must maintain a current, valid United States driver's license with an acceptable driving record.</p> <p>Training and Development: N/A</p>