<p>Job Description</p> <p>As a member of the e-Commerce team, you are responsible for collecting items on customer orders with accuracy and speed. You are responsible for the customer experience when customers receive their items, whether it's shipped to their home or picked up in store.</p> <p>We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.</p> <p>So what can you expect as an e-Commerce Team Member at the Exchange?</p> <ul> <li>Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks </li><li>Pick items for customer orders </li><li>Properly prepare and pack customer orders for shipment using the correct materials in a timely manner </li><li>Able to learn and adapt to current technology needs </li><li>Able to think quickly on the spot to answer customer questions </li><li>Able to take initiative </li><li>Able to share brand knowledge </li></ul> <p>We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!</p> <p>Job Qualifications</p> <ul> <li>Able to learn and adapt to current technology needs </li><li>Able to think quickly on the spot to answer customer questions </li><li>Able to take initiative </li><li>Able to share brand knowledge </li></ul> <p>Additional Qualifications/Requirements:</p> <ul> <li>Previous warehouse/e-Commerce experience preferred </li><li>Excellent attention to detail </li><li>Willing to cross-train and work in other areas of the store, as needed </li><li>Must possess a welcoming and helpful attitude toward customers and other team members </li><li>Excellent communication skills </li><li>Basic computer skills </li></ul>