<p>Contract Length: 12- month</p> <p>Immediate Supervisor: Director of Technology Services</p> <p>Basic Function: This position is responsible for supporting all computer equipment and peripherals including troubleshooting, technical support, repair of equipment, and ordering parts.</p> <p>Essential Duties & Responsibilities:</p> <ul> <li>Perform installation, configuration, maintenance, and repair of district technology (workstations, printers, peripherals, etc.). </li><li>Troubleshoot basic layer 1 and layer 2 networking issues. </li><li>Prioritize assigned help-desk tickets and resolve or route to appropriate staff for action and track progress of service and problem resolution. </li><li>Research and resolve technical issues and recommend appropriate interventions/modifications as needed. </li><li>Pick up and deliver equipment to and from sites. </li></ul> <p>Qualifications:</p> <p>Knowledge & Experience</p> <ul> <li>Ability to effectively and efficiently troubleshoot technical problems. </li><li>Experience in diagnosing and repairing hardware problems on a variety of platforms. • Knowledge of current Apple and Microsoft desktop operating systems. • Ability to quickly learn and take advantage of new technologies and concepts. • Ability to learn new applications easily and quickly leverage current application knowledge to identify changes to increase efficiency. </li><li>Ability to read and understand complex computer system documentation. • Multi-task orientation to handle a number of projects at once while remaining flexible to changing requirements and priorities. </li><li>Familiarity with LDAP, Active Directory, and other directory systems. </li><li>Apple, Dell, HP, and Microsoft Certifications a plus. </li></ul> <p>Physical Attributes</p> <ul> <li>Excellent written and verbal skills in order to effectively communicate quality technical and functional system specifications. </li><li>Exceptional service orientation. </li><li>Exceptionally self-motivated and directed. </li><li>Superior analytical, evaluative, and problem-solving abilities. </li></ul> <p>Physical Demands:</p> <p>Primary functions require sufficient physical ability and mobility to work in an office; dexterity of hands and fingers to operate a computer keyboard and other technologies and office equipment, sitting, standing and walking for extended periods of time; kneeling; bending at the waist; lifting; pushing; pulling and carrying equipment, supplies and materials weighing up to 50 pounds; repetitive hand movement and fine coordination to use a computer keyboard; emotional stability to work effectively under pressure and to keep all aspects of the job under control; hearing and speaking to exchange information in person or on the telephone; seeing to read; prepare and assure the accuracy of documents.</p> <p>Work Conditions:</p> <ul> <li>Availability for after-hour meetings with the Director of Technology </li><li>On-call availability for emergencies </li><li>Regular travel between buildings </li></ul>