<p>Senior Customer Operations Manager</p> <p>Kenosha Branch</p> <p>12355 Uline Way, Kenosha, WI 53144</p> <p>Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.</p> <p>Better together! This position is on-site, and we are looking for people who share our passion.</p> <p>Position Responsibilities</p> <ul> <li> <p>Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.</p> </li><li> <p>Guide leaders in analyzing department results for trends and improvement opportunities.</p> </li><li> <p>Track and report gross profit, return, vendor performance and customer feedback metrics.</p> </li><li> <p>Work with other Uline teams to enhance customer service processes and identify new product opportunities.</p> </li><li> <p>Build strong vendor relationships to resolve issues quickly and enhance service quality.</p> </li></ul> <p>Minimum Requirements</p> <ul> <li> <p>Bachelor's degree.</p> </li><li> <p>5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.</p> </li><li> <p>Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.</p> </li><li> <p>Travel to Uline's North American branches and to vendors.</p> </li></ul> <p>Benefits</p> <ul> <li> <p>Complete health insurance coverage and 401(k) with 6% employer match that starts day one!</p> </li><li> <p>Multiple bonus programs.</p> </li><li> <p>Paid holidays and generous paid time off.</p> </li><li> <p>Tuition Assistance Program that covers professional continuing education.</p> </li></ul> <p>Employee Perks</p> <ul> <li> <p>Café featuring affordable daily meal options from local restaurants.</p> </li><li> <p>On-site fitness center and beautifully maintained walking paths.</p> </li><li> <p>Best-in-class, clean, modern facilities.</p> </li></ul> <p>About Uline</p> <p>Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.</p> <p>Uline is a drug-free workplace.</p> <p>EEO/AA Employer/Vet/Disabled</p> <p>#LI-CB2</p> <p>#CORP</p> <p>(#IN-PPCS)</p> <p>Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!</p>