<p>Responsibilities</p> <p>We are looking for an exceptional Sr. Business System Analyst (Salesforce) to join our growing Business Technology team. In this role, you will work closely with our GTM teams and cross-functional stakeholders to administer, optimize, and enhance our Salesforce platform. You will be responsible for developing sound business processes, identifying automation opportunities, and ensuring seamless integration with our existing technology stack. Your focus will include daily user support, deployment management, and GTM operations support. As a core owner of our Salesforce technology, you will empower the organization to effectively manage customer data and support revenue operations while responding quickly to changing business needs.</p> <p>In this role, you will also be responsible to:</p> <ul> <li> <p>Lead daily Salesforce administration including user management, data maintenance, security settings, and system configuration</p> </li><li> <p>Execute Salesforce deployments, coordinating changes across multiple environments while ensuring data integrity and minimal business disruption</p> </li><li> <p>Provide comprehensive GTM operations support, working with Sales, Marketing, Deal Desk, and Customer Success teams to optimize processes and workflows</p> </li><li> <p>Analyze current Salesforce processes to identify opportunities for automation, efficiency improvements, and enhanced user experience</p> </li><li> <p>Build, test, and deploy custom workflows, validation rules, and process automation that support strategic business objectives</p> </li><li> <p>Serve as primary liaison between business users and technical teams, translating business requirements into Salesforce solutions</p> </li><li> <p>Document processes, configurations, and customizations; develop and deliver training on Salesforce best practices</p> </li><li> <p>Create and maintain reports, dashboards, and analytics capabilities for sales and marketing metrics</p> </li><li> <p>Provide urgent support for critical business processes including deal closing activities and approval workflows</p> </li><li> <p>Maintain data quality standards and ensure compliance with security and governance requirements</p> </li></ul> <p>Requirements</p> <p>Qualifications / Experience / Technical Skills</p> <ul> <li> <p>Bachelor's degree in Business IT, Information Systems, Computer Science, or related field</p> </li><li> <p>3-5 years of Salesforce administration experience with demonstrated expertise in Sales Cloud and Service Cloud</p> </li><li> <p>Salesforce Administrator certification required; Advanced Administrator or additional certifications preferred</p> </li><li> <p>Experience with complex permission structures and validation rule troubleshooting</p> </li><li> <p>Strong knowledge of Salesforce configuration and integrations, including CPQ, Certinia, flows, validation rules, and custom objects</p> </li><li> <p>Experience with Salesforce integrations and understanding of API concepts</p> </li><li> <p>Demonstrated experience in business process improvement and workflow automation</p> </li></ul> <p>Soft Skills / Personal Characteristics</p> <ul> <li> <p>Deep understanding of Salesforce platform capabilities, particularly in sales operations, marketing automation, and customer success functions</p> </li><li> <p>Knowledge of GTM processes and revenue operations best practices</p> </li><li> <p>Ability to translate complex business requirements into technical Salesforce solutions</p> </li><li> <p>Excellent written and oral communication skills with ability to train and support end users</p> </li><li> <p>Strong analytical and problem-solving skills with attention to detail</p> </li><li> <p>Proficiency in Salesforce reporting, dashboard creation, and data analysis</p> </li><li> <p>Experience with integration platforms and understanding of data flow concepts</p> </li><li> <p>Project management skills with ability to manage multiple priorities and stakeholder requests</p> </li></ul> <p>(REQ ID: 2212)</p>