<p>What we need… We are looking for a dependable Operations professional who enjoys structured work, follows defined procedures, and plays a key role in keeping critical processing platforms running smoothly. This role supports daily production, reporting, and monitoring activities that help COCC deliver reliable service to our clients. What's in it for you… COCC offers a collaborative environment, career growth, and all the benefits you'd expect from an award-winning employer, including:</p> <p>Customized training and onboarding to support you in your first year at COCC Robust employee development programs aligned with career pathing objectives Cutting-edge training and educational resources from vendors like SANS, PluralSight and CBTNuggets Generous PTO offerings, benefits and competitive compensation On-site fitness centers, wellness incentives, and lifestyle spending accounts Tuition Reimbursement One-on-one career coaching DEIB initiatives championing inclusion and encouraging you to bring your whole self to work Financial planning assistance with certified professionals Peer recognition programs</p> <p>What you'll do…</p> <ul> <li>Provide operations support to meet established service level agreements </li><li>Run assigned batch production schedules using defined scheduling tools </li><li>Apply approved ad hoc batch changes to daily production schedules </li><li>Identify and report abnormal batch conditions to the shift leader </li><li>Monitor alert communications for special Operations requests </li><li>Monitor the ATM network and apply corrective actions per documentation </li><li>Receive and post file transmissions according to schedules and procedures </li><li>Transmit file transmissions according to schedules and procedures </li><li>Run report loads and copies following established guidelines </li><li>Communicate load and copy issues or delays to the shift leader What you'll bring… </li></ul> <p>High school or technical school diploma Minimum of one year of computer operations experience Ability to communicate effectively with all levels of staff and management Basic knowledge of Microsoft Office applications Ability to work on site full time, 3:30- midnight Monday through Friday. Ability to work weekends, holidays, and extended hours as require</p> <p>The salary range for this job is $45,594 - $61,797 annually. This is an on site position in Avon, CT.</p>