<p>Responsibilities for this Position</p> <p>Desktop Technician</p> <p>US-CT-Groton</p> <p>Job ID: 2025-16862</p> <p>Type: Full-Time</p> <p># of Openings: 1</p> <p>Category: Information Technology</p> <p>EB Poheganut</p> <p>Overview</p> <p>This position is for a Desktop Technician to provide hands-on technical support for end-user computing environments in a secure defense setting. The ideal candidate will have a strong background in hardware and software troubleshooting, experience working in classified environments, and a commitment to excellence and security.</p> <p>This is a full on-premiseposition located in Groton, CT.</p> <p>Responsibilities</p> <ul> <li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP). </li><li>Excellent troubleshooting, communication, and documentation skills. </li><li>Proficiency with Windows 10/11, Microsoft Office Suite, Active Directory, and remote support tools. </li><li>Maintain accurate records of assets, tickets, and system documentation. </li><li>Experience with incident and problem management systems </li><li>Coordinate with system administrators and cybersecurity personnel for escalations and remediation. </li></ul> <p>Qualifications</p> <p>Required:</p> <ul> <li>Bachelors of Science degree in Information Technology, Computer Science, Computer Engineering, Cybersecurity, Computer Information Systems, Management Information Systems, Systems Engineering or Software Engineering </li><li>5+ years of experience in desktop or IT support, preferably in a DoD or federal environment. </li></ul> <p>Preferred:</p> <ul> <li>Relevant certifications: Microsoft Certified: Endpoint Administrator, CompTIA Security+, ITIL Foundation, or JAMF Certified. </li><li>Familiarity with Intune, SCCM, PowerShell scripting, Group Policy management and engineering experience </li><li>Experience working in ITIL or service management environments. </li></ul>