<p>LEVEL UP YOUR CAREER AS A SHIFT SUPERVISOR AT LAKESIDE ENTERTAINMENT!</p> <p>Where Every Shift Is a Winning Experience.</p> <p>Locations:</p> <ul> <li>Union Springs, NY </li><li>Seneca Falls, NY </li></ul> <p>Job Type: Full-Time</p> <p>Pay Rate: Competitive + Tips</p> <p>LakeSide Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If you're a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role.</p> <p>As a Shift Supervisor, you'll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive.</p> <p>YOUR ROLE ON THE GAMING FLOOR - LEADERSHIP IN ACTION</p> <p>As a Shift Supervisor, you will:</p> <p>Team Leadership & Staffing</p> <ul> <li>Lead and supervise employees throughout your shift </li><li>Assign tasks, oversee performance, and train new and existing team members </li><li>Communicate and document call-ins; secure coverage when needed </li><li>Maintain and update schedules to ensure proper staffing </li></ul> <p>Operations & Floor Oversight</p> <ul> <li>Monitor and support casino floor activity to maximize guest satisfaction </li><li>Resolve operational issues, staff concerns, and guest complaints </li><li>Maintain accurate records and documentation of shift activities </li><li>Ensure safe and compliant operations at all times </li></ul> <p>Cash Handling & Compliance</p> <ul> <li>Process and verify cash transactions, vouchers, and manual payouts </li><li>Maintain, safeguard, and reconcile cash drawers with precision </li><li>Complete reports and reconcile transactions correctly and on time </li><li>Follow CNICS, MICS, SICS, Title 31, and anti-money-laundering regulations </li><li>Protect company assets and ensure confidentiality </li></ul> <p>Machine & Facility Support</p> <ul> <li>Perform minor machine resets, paper reloads, and small fixes </li><li>Track inventory levels; notify management in advance of reorder needs </li><li>Assist with light housekeeping and machine-area upkeep </li></ul> <p>Guest Experience</p> <ul> <li>Provide exceptional customer service to every guest </li><li>Assist with promotions, vouchers, and rewards redemption </li><li>Communicate current promotions clearly and enthusiastically </li></ul> <p>Additional Duties</p> <ul> <li>Collaborate with floor staff, surveillance, and security </li><li>Uphold company standards of professionalism, appearance, and attendance </li><li>Perform other duties as required to support operations </li></ul> <p>WHAT WE'RE LOOKING FOR (REQUIRED)</p> <ul> <li>2+ years cashiering experience (required) </li><li>1+ year supervisory experience in a related field (required) </li><li>High school diploma or GED </li><li>Must be 18+ years old </li><li>Strong leadership, decision-making, and conflict resolution skills </li><li>Strong math skills and experience with cash audits/reconciliations </li><li>Ability to use POS systems, ten-key machines, and cash-handling equipment </li><li>Valid driver's license with clean driving record </li><li>Must pass a drug test, background check, and obtain a gaming license </li><li>Reliable transportation </li><li>Ability to stand for extended periods, walk, bend, and lift up to 50 lbs </li><li>Ability to maintain confidentiality and work under tight deadlines </li><li>Tribal preference applies </li></ul> <p>YOUR PLAYER REWARDS (FULL-TIME BENEFITS)</p> <p>All Full-Time Employees Receive:</p> <p>Weekly Pay</p> <p>Tips + Bonus Opportunities</p> <p>Referral Bonuses</p> <p>401(k) with up to 7% Matching</p> <p>Paid Vacation & Holiday Pay</p> <p>Guaranteed Time Off: Christmas & Thanksgiving</p> <p>Employee Assistance Program</p> <p>LifeMart Discounts & Coupons</p> <p>Team Appreciation Events</p> <p>Additional Full-Time Benefits:</p> <p>Medical, Dental & Vision Insurance</p> <p>80% Childcare Cost Coverage</p> <p>Paid Personal Time</p> <p>READY TO LEAD A WINNING TEAM?</p> <p>If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, LakeSide Entertainment wants you on our team.</p> <p>Apply today to become a Shift Supervisor at LakeSide Entertainment in Union Springs or Seneca Falls!</p>