<p>Job Details</p> <p>Job Location: 57 Interlaken Rd. - Stockbridge, MA</p> <p>Position Type: Full Time</p> <p>Salary Range: $20.00 - $20.00 Hourly</p> <p>Job Shift: Day</p> <p>Description</p> <p>POSITION SUMMARY:</p> <p>THE GROUPS AND MEMBERSHIP COORDINATOR PROVIDES ESSENTIAL ADMINISTRATIVE SUPPORT FOR ALL PRIVATE GROUPS (BOTH PAID AND IMPACT) AND MEMBERS, HELPING TO ENSURE EFFICIENT INTERNAL OPERATIONS AND A SEAMLESS, WELCOMING EXPERIENCE FOR GUESTS.</p> <p>SUCCESS IN THIS ROLE REQUIRES EXCEPTIONAL ATTENTION TO DETAIL, STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS, AND THE ABILITY TO FOSTER POSITIVE, PROFESSIONAL RELATIONSHIPS WITH PRESENTERS, COMMUNITY PARTNERS, AND GUESTS. THE IDEAL CANDIDATE IS HIGHLY ORGANIZED, PROACTIVE, AND DEPENDABLE-CAPABLE OF WORKING INDEPENDENTLY AND COLLABORATIVELY IN A FAST-PACED, DYNAMIC ENVIRONMENT. A HIGH LEVEL OF DISCRETION AND PROFESSIONALISM IS ESSENTIAL.</p> <p>SCHEDULE REQUIREMENTS</p> <ul> <li>MONDAY THROUGH FRIDAY, WITH OCCASIONAL WEEKEND OR EVENING HOURS AS NEEDED TO SUPPORT GROUP ARRIVALS OR KEY MEMBERSHIP EVENTS. </li><li>FLEXIBILITY REQUIRED TO SUPPORT CHANGING OPERATIONAL NEEDS. </li></ul> <p>ACCOUNTABILITIES/RESPONSIBILITIES:</p> <p>GROUPS: PAID AND IMPACT (DONOR AND GRANT-FUNDED)</p> <ul> <li>COORDINATE LOGISTICS FOR PAID AND IMPACT GROUPS AND PROGRAMS, INCLUDING GUEST LISTS, REGISTRATIONS, ROOM RELEASES, COMMUNICATIONS, PAYMENTS, AND CRITICAL DEADLINES. </li><li>SUPPORT PROGRAM OPERATIONS BY ATTENDING MEETINGS, UPDATING SYSTEMS (MASTER SPREADSHEET/BOOKED FORM, HUBSPOT), AND COLLABORATING WITH PROGRAMMING, GUEST SERVICES, AND OPERATIONS TEAMS. </li><li>GREET GROUP LEADERS UPON ARRIVAL WHEN NEEDED. </li><li>SEND WELCOME EMAILS, MANAGE ORIENTATION REFERRALS, AND COORDINATE COLLECTION OF TESTIMONIALS AND PHOTOS. </li><li>PROVIDE ADMINISTRATIVE, COMMUNICATIONS, REPORTING, AND PAYMENT TRACKING SUPPORT ACROSS ALL PAID AND IMPACT INITIATIVES. </li><li>WORK PROACTIVELY TO MEET DEADLINES, COMMUNICATE CLEARLY, AND COLLABORATE WITH TEAMMATES TO ENSURE A SEAMLESS, GUEST-CENTERED EXPERIENCE. </li></ul> <p>MEMBERSHIPS</p> <ul> <li>SERVE AS THE PRIMARY CUSTOMER SERVICE CONTACT FOR PROSPECTIVE AND CURRENT MEMBERS VIA PHONE AND EMAIL. </li><li>COORDINATE WITH GUEST SERVICES TO ENSURE MEMBERS RECEIVE WARM WELCOMES, GIFTS, AND PERSONALIZED NOTES UPON ARRIVAL. </li><li>PARTNER WITH THE MEMBERSHIP AND SALES MANAGER TO COORDINATE MEMBERSHIP EMAIL CAMPAIGNS, SURVEYS, DATA ENTRY, AND REPORTING. </li><li>CONDUCT BIANNUAL OUTREACH CALLS TO ENSURE MEMBERS HAVE POSITIVE EXPERIENCE AND SUPPORT THEIR FUTURE BOOKINGS AND PERK UTILIZATION. </li></ul> <p>CORE COMPETENCIES</p> <ul> <li>DEMONSTRATES A STRONG COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION, ACTIVELY CONTRIBUTING TO A WELCOMING AND RESPECTFUL ENVIRONMENT FOR ALL. </li><li>UPHOLDS HIGH ETHICAL STANDARDS AND PERSONAL INTEGRITY, CONSISTENTLY ALIGNING WITH KRIPALU'S MISSION AND ORGANIZATIONAL VALUES. </li><li>BUILDS EFFECTIVE RELATIONSHIPS AND UNDERSTANDS THE NEEDS AND PERSPECTIVES OF GUESTS, PARTNERS, AND TEAM MEMBERS. </li><li>MAINTAINS FLEXIBILITY AND A COLLABORATIVE SPIRIT, READILY ADAPTING TO SHIFTING PRIORITIES AND SUPPORTING BOTH DEPARTMENTAL AND ORGANIZATION-WIDE GOALS. </li><li>DEMONSTRATES A HIGH LEVEL OF PROFICIENCY IN JOB RESPONSIBILITIES AND CONTINUOUSLY SEEKS GROWTH THROUGH LEARNING AND FEEDBACK. </li><li>APPROACHES CHALLENGES AS OPPORTUNITIES FOR LEARNING AND DEVELOPMENT, WITH CURIOSITY AND OPENNESS. </li><li>EMBODIES KRIPALU'S CORE VALUES OF LOVE, WHOLENESS, UNITY, SERVICE, AND EVOLUTION IN ALL ASPECTS OF WORK AND INTERACTION. </li></ul> <p>Qualifications</p> <p>PHYSICAL REQUIREMENTS</p> <ul> <li>ABILITY TO SIT OR STAND FOR EXTENDED PERIODS OF TIME. </li><li>ABILITY TO LIFT UP TO 15 LBS. OCCASIONALLY. </li><li>ABILITY TO PERFORM REPETITIVE TASKS SUCH AS TYPING AND SYSTEM UPDATES. </li></ul> <p>MINIMAL QUALIFICATIONS</p> <ul> <li>ASSOCIATE'S DEGREE OR EQUIVALENT EXPERIENCE. </li><li>2-3 YEARS OF EXPERIENCE IN ADMINISTRATIVE COORDINATION, PROGRAM SUPPORT, OR A RELATED ROLE. </li><li>EXCEPTIONAL ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL WITH THE ABILITY TO MANAGE MULTIPLE TASKS AND DEADLINES. </li><li>STRONG WRITTEN AND VERBAL COMMUNICATION SKILLS. </li><li>PROFICIENCY IN MICROSOFT OFFICE, GOOGLE WORKSPACE, AND FAMILIARITY WITH SYSTEMS SUCH AS HUBSPOT AND MS/BOOKED IS A PLUS. </li><li>PROVEN ABILITY TO WORK BOTH INDEPENDENTLY AND COLLABORATIVELY IN A FAST-PACED ENVIRONMENT. </li><li>COMFORTABLE COMMUNICATING WITH DIVERSE STAKEHOLDERS, INCLUDING COMMUNITY PARTNERS, GUESTS, AND INTERNAL TEAMS. </li><li>ABILITY TO MAINTAIN CONFIDENTIALITY AND DEMONSTRATE SOUND JUDGMENT. </li><li>COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION, ALIGNED WITH KRIPALU'S MISSION AND CULTURE </li></ul>