<p>Job Summary: The position supports the X-ray Sales group in servicing the customers and entering sales orders. This position requires communication with our global customers as well as inter-departmental communication and coordination.</p> <p>Essential Functions:</p> <ul> <li>Confirm with X-ray customers the accuracy and schedule of their purchase orders. </li><li>Provide and process information in response to inquiries, concerns, and requests regarding the status of their orders. </li><li>Receive and coordinate customer requests to ship earlier or later than the original request date; follow through on payment and billing issues with Accounting. </li><li>Work with Production to coordinate shipment and delivery of orders to customers' ship-by date. </li><li>Closely coordinate consignment inventory located at customer locations. </li><li>Identify and escalate priority issues to the appropriate person; follow up to ensure issues are resolved to the customer's satisfaction. </li><li>Organize and follow through on leads, requests for quotes, quote administration, orders, RMAs, shipment, etc. ensuring nothing falls through the cracks. </li><li>Communicate with customers by phone, e-mail, and/or in person, and provide professional service with a calm demeanor. </li><li>Follow up and make scheduled call backs to customers where necessary. </li><li>Attend weekly/monthly conference calls with customers. </li><li>Work with Shipping to ensure all items are processed correctly through customs. </li><li>Prepare for and arrange (with Shipping/Receiving department) the shipment of displays and booth materials to and from X-ray tradeshows. </li><li>Evaluate current process: recommend and implement improvements. </li><li>May require some travel. </li><li>Additional duties as assigned. </li></ul> <p>Education and Experience:</p> <ul> <li>Knowledge/experience in Visual preferred. </li><li>Computer knowledge (MS Office, Excel, Crystal) </li><li>Five-plus years of administrative/office management experience, preferably including customer service experience </li></ul> <p>Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:</p> <ul> <li>Must be able to communicate effectively in English, both verbally and in writing. </li><li>Excellent teamwork skills, including flexibility and adaptability. </li><li>Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships. </li></ul>