<p>Job Description and Duties</p> <p>Under the general supervision of the Information Technology Supervisor I, the IT Associate (ITA) will work as a technical lead within the Department of Justice's (DOJ) Implementation and Production Services Section in support of the organization's complex multi-system environments located at the Hawkins Data Center. The ITA will work closely with customers as well as other DOJ service areas in support of the more responsible, varied, and difficult implementation, maintenance, and operations of the organization's statewide Information Technology systems. This will include the implementations, configurations, tuning, troubleshooting, and problem resolution for the complex California Law Enforcement Telecommunications System (CLETS). The incumbent will also be responsible for resetting client passwords for access, providing subject matter expertise to the business units, and assisting Law Enforcement Agency Web and CLETS users. The ITA will partner with other personnel in solving network problems and communicate/document effective resolutions to the appropriate staff and management. The incumbent contributes toward the growth of the Technology Support Bureau into a customer-focused service organization. Additionally, they will continuously improve communications and relationships with subordinates, peers, management, customers, and vendors.</p> <p>Please let us know how you heard about our position by taking this brief survey:</p> <p>https://www.surveymonkey.com/r/P7X675V</p> <p>You will find additional information about the job in the Duty Statement.</p> <p>Working Conditions</p> <p>This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.</p> <p>This position is eligible for telework one day every two weeks, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifity percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment.</p> <p>Minimum Requirements</p> <p>You will find the Minimum Requirements in the Class Specification.</p> <ul> <li>INFORMATION TECHNOLOGY ASSOCIATE </li></ul> <p>Additional Documents</p> <ul> <li>Job Application Package Checklist </li><li>Duty Statement </li></ul> <p>Position Details</p> <p>Job Code #:</p> <p>JC-471566</p> <p>Position #(s):</p> <p>420-861-1401-055</p> <p>Working Title:</p> <p>IT Associate - Graveyard\Night Shift Lead</p> <p>Classification:</p> <p>INFORMATION TECHNOLOGY ASSOCIATE</p> <p>$4,791.00 - $6,421.00 A</p> <p>$5,266.00 - $7,058.00 B</p> <p>$5,757.00 - $7,716.00 C</p> <p>$6,331.00 - $8,485.00 D</p> <p># of Positions:</p> <p>1</p> <p>Work Location:</p> <p>Sacramento County</p> <p>Telework:</p> <p>Hybrid</p> <p>Job Type:</p> <p>Permanent, Full Time</p> <p>Work Shift:</p> <p>Night Shift</p> <p>Work Week:</p> <p>Sunday-Thursday</p> <p>Department Information</p> <p>This position is located in the California Justice Information Services Division, Technology Support Bureau, Production & Network Services Branch, Implementation & Production Services Section, Computer Operations Unit.</p> <p>Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.</p> <p>For more information about the department, please visit the Attorney General's website at www.oag.ca.gov.</p> <p>Please note that this classification contains multiple salary ranges. New-to-State employees will be given the minimum salary of Range A, unless you meet Alternate Range Criteria 483. For current state employees and/or those with reinstatement rights, your salary will be determined in accordance with applicable laws, rules, and regulations.</p> <p>ALTERNATE RANGE CRITERIA 483</p> <p>Established 1/31/18, Pay Letters 18-04 and 18-05</p> <p>When using education to meet the Alternate Range Criteria, education must include at least 15 semester units (or 22.5 quarter units) of information technology or closely related course work. Closely related coursework refers to a course of study involving the study of computing, such as software engineering, computer engineering, Management Information Systems, Geographic Information System, and computing technology.</p> <p>Range A. This range shall apply to persons who do not meet the criteria for Range B, Range C, or Range D.</p> <p>Range B. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:</p> <ol> <li> <p>Completed one year of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or</p> </li><li> <p>Completed an additional 30 semester or 45 quarter units from an accredited college or university.</p> </li></ol> <p>Range C. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have:</p> <ol> <li> <p>Completed three years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate, or</p> </li><li> <p>Received a bachelor's degree from an accredited college or university</p> </li></ol> <p>Range D. This range shall apply to persons who meet the Minimum Qualifications for the classification and who have completed five years of satisfactory additional experience performing duties equivalent to or higher than an Information Technology Associate.</p> <p>When the requirements for the criteria are met and upon recommendation of the appointing power, the employee shall receive a rate under the provisions of California Code of Regulations, title 2, section 599.674 upon movement to Range B or Range C and a rate under the provisions of California Code of Regulations, title 2, section 599.676 upon movement to Range D.</p> <p>This position is eligible for Night Shift Pay Differential 85.</p> <p>Special Requirements</p> <ul> <li>A fingerprint check is required. </li><li>Clearly indicate JC-471566 in the "Examination(s) or Job Title(s) For Which You Are Applying" section located on the first page of your State Application. </li><li>If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment. </li></ul> <p>Application Instructions</p> <p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p> <p>Final Filing Date: 5/16/2025</p> <p>Who May Apply</p> <p>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.</p> <p>Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).</p> <p>How To Apply</p> <p>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:</p> <p>Address for Mailing Application Packages</p> <p>You may submit your application and any applicable or required documents to:</p> <p>Department of Justice</p> <p>Mail in-CJIS Divisions</p> <p>Attn: Sheri Wise JC-471566</p> <p>PO Box 160608</p> <p>Sacramento, CA 95816-0608</p> <p>Address for Drop-Off Application Packages</p> <p>You may drop off your application and any applicable or required documents at:</p> <p>Department of Justice</p> <p>Drop off- CJIS Divisions</p> <p>Sheri Wise JC-471566</p> <p>4949 Broadway</p> <p>Sacramento, CA 95820</p> <p>08:00 AM - 05:00 PM</p> <p>Required Application Package Documents</p> <p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p> <ul> <li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. </li><li>Resume is required and must be included. </li><li>Statement of Qualifications - The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements. </li></ul> <p>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.</p> <p>Desirable Qualifications</p> <p>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:</p> <ul> <li>Experience working in a 24/7 Data Center environment. </li><li>Ability to effectively resolve the more difficult technical problems and provide input to technical decisions and recommendations for management consideration. </li><li>Experience utilizing service management tools to identify and resolve the more difficult issues related to software, system, connectivity, peripheral, and hardware related problems. </li><li>Ability to be responsible for managing high and critical incidents to ensure timely completion. Prioritize incidents based on importance and urgency. </li><li>Ability to work independently with customers and manage priorities in a team environment. </li><li>Ability to think logically. </li><li>Ability to analyze and interpret technical data and make sound decisions. </li><li>Ability to work cooperatively and communicate effectively, verbally and in writing, with all levels of staff and management. </li><li>Displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner. </li><li>Work or project experience in a team setting. </li></ul> <p>Benefits</p> <p>Benefit information can be found on the CalHR website and the CalPERS website.</p> <p>Contact Information</p> <p>The Human Resources Contact is available to answer questions regarding the position or application process.</p> <p>Human Resources Contact:</p> <p>Sheri Wise</p> <p>(916) 210-2499</p> <p>sheri.wise@doj.ca.gov</p> <p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p> <p>EEO Contact:</p> <p>EEO Officer</p> <p>(916) 210-7580</p> <p>EERROffice@doj.ca.gov</p> <p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.</p> <p>Additional Information about Application Filing</p> <p>Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.</p> <p>Equal Opportunity Employer</p> <p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p> <p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p>