<p>Company Description</p> <p>We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!</p> <p>Job Description</p> <p>We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.</p> <ul> <li>Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner </li><li>Address and resolve customer complaints and concerns with empathy and efficiency </li><li>Process orders, refunds, and exchanges accurately and promptly </li><li>Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers </li><li>Collaborate with other departments to ensure customer issues are fully resolved </li><li>Document customer interactions and update customer records in our service software </li><li>Identify and escalate complex issues to appropriate team members or management when necessary </li><li>Contribute to maintaining a positive and supportive team environment </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills with the ability to convey information clearly and effectively </li><li>Strong problem-solving abilities and a proactive approach to addressing customer needs </li><li>Proficiency in customer service software and basic computer skills </li><li>Ability to multitask and prioritize in a fast-paced environment </li><li>Demonstrated empathy and patience when dealing with challenging situations </li><li>High school diploma or equivalent </li><li>Previous customer service experience preferred </li><li>Ability to work flexible hours, including weekends and holidays as needed </li><li>Strong attention to detail and accuracy in data entry and order processing </li></ul> <p>Additional Information</p> <p>BENEFITS</p> <ul> <li>Flexible Hours </li><li>Competitive wages </li><li>Employee discount on all food items </li><li>Advancement opportunities </li><li>Paid Training </li><li>Incredible Bonus Structure </li></ul> <p>FULL TIME DRIVERS BENEFITS (in addition to above benefits):</p> <ul> <li>Offered Health, Dental & Vision Insurance after 60 days of employment </li><li>Voluntary accident coverage/Critical illness coverage </li><li>Flexible Spending Accounts </li><li>Ability to contribute to a 401(k) </li></ul>