<p>Otterbein University is in search of a Student Service Coordinator. This position is responsible for a variety of functions necessary to ensure the efficient operation of the service counter and selected academic services to faculty and students in the Office of the Registrar. This is a full-time, non-exempt, 40 hours a week, 52 weeks per year position. </p> <p>Otterbein offers a comprehensive benefits package including:</p> <ul> <li>Tuition benefit to employee, spouse or domestic partner and dependents </li><li>Accrue 4 weeks of paid vacation </li><li>10 days paid sick time </li><li>12 paid holidays plus bonus days </li><li>Medical, dental and vision insurance to you, dependents or domestic partner </li><li>Life Insurance </li><li>Defined contribution retirement plan </li><li>and much more </li></ul> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.</p> <ul> <li>Provides first point of contact service to all parties in touch with the Office of the Registrar, primarily via in-person, phone, or email. </li><li>Provides superior customer service to all parties while at the same time representing both Otterbein University and the Office of the Registrar in a highly professional manner. Facilitates positive and compassionate responses to the needs of each customer. </li><li>Provides secondary customer service support to parties in touch with Student Success and Career Development, primarily via in-person, phone, or email. </li><li>Accurately responds to inquiries and provides advice regarding the university's academic policies and procedures. </li><li>Communicates effectively to assure the integrity of university processes and procedures. Promotes a culture of adherence to university policies. </li><li>Expert working knowledge of various business processes and university systems, including: Banner student information system, transcript order fulfillment via Parchment, enrollment and degree verifications, academic advisor assignments, HECC enrollment, and more. </li><li>Enters and maintains data within various university systems, troubleshooting issues, and anticipating problems before they arise. </li><li>Facilitates resolution of inquiries, problems, and registration discrepancies alone or in conjunction with staff across the university. </li><li>Coordinates support for new student Orientation efforts on behalf of the Office of the Registrar, including creating new student schedules, printing and organizing mailings and materials, and acting as a liaison with other campus offices. </li><li>Assists other team members within the Office of the Registrar with various office processes to ensure that deadlines and priorities are achieved. </li><li>Files, scans documents, operates office equipment, identifies and suggests areas for process improvement, able to work independently and professionally. </li><li>Working knowledge of Family Educational Rights and Privacy Act (FERPA). </li></ul> <p>SUPERVISORY RESPONSIBILITIES: N/A</p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>EDUCATION and/or EXPERIENCE: Bachelor's degree required. Experience in a high traffic customer service environment preferred.</p> <p>CERTIFICATES, LICENSES, REGISTRATIONS: N/A</p> <p>LANGUAGE SKILLS: Must demonstrate professional level oral and written communications skills including grammar.</p> <p>MATHEMATICAL SKILLS: Must be competent in general math.</p> <p>TECHNICAL SKILLS: General office equipment including office PC with proficiency in a Windows-based environment, Microsoft Office, copier, telephone, facsimile machine, etc. Experience with various university systems, especially the Banner student information system, is preferred. Must be well-organized and able to manage competing priorities.</p> <p>REASONING ABILITY: Must possess excellent attention to detail; must be self-motivated and a team player and interact collegially with varying types of audiences; must be able to exercise sound judgment in unusual/new situations; must maintain confidentiality.</p> <p>PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>While performing the duties of this job, the employee is frequently required to communicate, sit, reach and use repetitive motions of hands and wrists. The employee is occasionally required to stand, walk, stoop or bend. The employee must occasionally lift and/or carry up to 20 pounds and occasionally push and/or pull up to 20 pounds. This position requires close vision. Must be able to meet regular and predictable attendance standards.</p> <p>WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>Duties are performed in an environmentally controlled office setting.</p> <p>This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.</p> <p>Otterbein University is an Equal Opportunity Educator and Employer.</p> <p>Otterbein University is committed to providing a welcoming environment free from unlawful discrimination. To this end, the University prohibits any form of discrimination against any person on the basis of race, color, sex, gender, pregnancy, religion, creed, marital status, partnership status, age, sexual orientation, gender identity, gender expression, national origin, disability, military status, or any other legally protected status in its programs and activities. However, the University's commitment to a nondiscriminatory environment is not intended to abridge unduly its commitment to academic freedom, free speech, or its educational mission. Inquiries or complaints regarding any form of discrimination or harassment may be directed to: Molly Miller, Director of Human Resources</p>