<p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.</p> <p>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p> <p>The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.</p> <p>Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants - a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term.</p> <p>Amex Offers sits within the Membership Portfolio Services Team.</p> <p>Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value for Merchants and Advertisers to reach high-spending Card Members in the digital channels where they engage with American Express, delivering deep insights and maximizing results. Through this complete marketing solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs.</p> <p>How will you make an impact in this role?</p> <p>The Senior Manager, Sales Operations will be responsible for centralizing and optimizing key activities across the sales lifecycle for Amex Offers Digital Media (AODM) sales Colleagues. This individual will work closely with Sales & Success teams to develop standardized procedures and drive process excellence that support growth of the program and deliver a best-in-class Amex Offers experience for our Merchants. The Senior Manager of Sales Operations will also be responsible defining our governance strategy in close partnership with legal, Conduct Risk, CRM Product Teams and more.</p> <p>Key Responsibilities:</p> <ul> <li>Merchant Agreements and Governance: Partner closely with legal teams to enhance and maintain Merchant agreements including Insertion Orders and data-sharing activities </li><li>Salesforce: Drive consistent and widespread use of Salesforce for key activities across the sales cycle; partner with product teams to customize and enhance MerchantForce to meet needs of AODM Sales teams </li><li>Sales Governance: Develop business monitoring and testing procedures to ensure adherence to enterprise policies, mitigate conduct risk and protect brand integrity </li><li>Training: Develop and deliver robust training program for Amex Offers Digital Media Colleagues across tools, processes, compliance requirements as well as skills and best practice sharing </li><li>New Hire Onboarding: Evolve onboarding process for Amex Offers Digital Media including conducting live trainings, enhancing resources and developing mentoring program </li><li>Process Optimization: Develop, implement, and refine processes and workflows to improve efficiency and effectiveness; Identify bottlenecks and areas for improvement in key sales activities </li><li>Central Communications: Act as central point of contact and distribution method for team communications and updates across the COE and key business partners </li></ul> <p>Minimum Qualifications</p> <ul> <li>Proven experience in sales operations/enablement, sales governance or a related role. </li><li>Strong project management experience and ability to lead cross-functional partners; PMP certification a plus </li><li>Excellent written and verbal communication skills; exceptional presentation skills and ability to develop trainings and updates for senior leadership and Sales teams </li><li>Experience developing governance and testing procedures related to Sales Conduct </li><li>Strong knowledge of CRM platforms (i.e. SalesForce) </li><li>Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change. </li><li>People Leadership experience preferred </li></ul> <p>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits</p> <p>The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.</p> <p>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.</p> <p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</p> <ul> <li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities </li></ul> <p>For a full list of Team Amex benefits, visit our Colleague Benefits Site.</p> <p>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.</p> <p>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.</p> <p>US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster</p> <p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p>